Thursday, March 24, 2016

Director Service Operations Samsung Electronics America Plano

• 2-minute read •
Job Description:
• Responsible for the definition, development, and management of strategies for the effective deployment of CDMA/ GSM access equipment (Base Station Controllers, Base Station Transceivers, Home Location Registers , ATM switches and Its parts) to achieve corporate performance objectives and cost targets. • Enhance existing business relationships, manage effective deployment projects, and identify, develop, and implement key deployment infrastructure and processes for customers.
• Negotiate and secure agreements with customers and third party agents for installation specifications, project schedules, performance objectives, and commissioning requirements. • Recruit, develop, retain, and manage an effective team of deployment, documentation, and customer support managers, engineers, technicians, and specialists. • Define, develop, and implement critical deployment processes, product testing, and commissioning practices to improve product integrity, improve customer satisfaction, reduce costs, and increase operating efficiency. • Develops and works with SEA sales and other service operations leaders in developing strategic and project plans for the receipt, test, installation, configuration, integration, commissioning, and full deployment of CDMA/ GSM access equipment (Base Station Controllers, Base Station Transceivers, Home Location Registers, ATM switches and its parts). • Prepares plans, schedules, and budgets, manages projects, and reviews and explains variances to ensure positive customer acceptance and P&L performance within SEA objectives. • Manages wireless systems incoming product quality. In conformance to customer specifications, defines and ensures product quality tests and configuration. • Manages customer's product configuration and commissioning-related issues. • Meets with customer frequently to clarify expectations, answer questions, and identify and resolve issues. • Negotiates and secures agreements with customers and third party contractors or agents for the completion of installations according to specifications, project schedules, performance objectives, and commissioning results. • Recommends staffing requirements, hiring, performance evaluations, and firing decisions in conformance with company policies and procedures of directly assigned personnel. • Motivates employees to ensure cooperative working relationships and positive performance results. • Identifies results to be achieved and provides training, guidance, and day-to-day leadership of assigned personnel. • Conducts and manages meetings with subordinates, customers, contractors, and various internal operational, product sales, and planning organizations. • Sets and communicates performance expectations, reports results against plans, identifies issues, and initiates corrective actions were required to ensure the most effective systems deployment. • Works closely with logistics, sales, and program managers and deployment personnel to define, develop, and implement processes, infrastructure procedures, and methods to improve the effectiveness and profitability of product installations and deployment. • Defines critical deployment processes, product testing, and commissioning practices to improve product integrity, improve customer satisfaction, reduce costs, and increase operating efficiency. • Prepares and presents strategic plans, budgets, and reports for local management, executive staff, and headquarters. • Analyzes data and prepares reports of product deployment and operations against project performance plans.

Necessary Skills / Attributes
Essential Responsibilities: • Bachelor's Degree in engineering with 15+ years of directly related experience is required. • Have experience in CDMA/ GSM or cellular telecom systems engineering, installation, service, and product support or product deployment experience in a carrier or systems equipment sales and marketing environment. Necessary Skills / Attributes • Have technical project team leadership experience, including project planning and execution within budget. • Must be able to communicate and negotiate effectively with customers for commissioning requirements and contract terms and conditions to identify and resolve product deployment issues for various types of customers and levels of personnel within SEA and customer organizations. • Must be able to prepare, write, read, and perform critical review of ATM, CDMA/ GSM 1xRTT, 3G, DSL, WAP, and SS7 product configuration documentation and technical systems specifications. • Must have experience with Microsoft Standard Office Suite within a LAN/WAN systems environment.

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