Manager Manager Network Engineering And Operations Google Thornton

Job Description: • 2-minute read •
As the Manager of Network Engineering & Operations, you will use your broad and deep background in real world physical layer infrastructure networking to lead Google's operations teams in managing the aggressively growing and evolving physical network assets.

You will manage the US optical operations organization which monitors, repairs, and maintains networks with complete and continuous awareness of Google’s WAN Network Infrastructure. You will measure and monitor current performance against Service Level Agreements (SLAs) and continuously improve the processes and performance driving down our ‘mean time to resolve’ (MTTR) metric. You will work with internal customers to find areas of improvement and efficiency, and facilitate the documentation and lifecycle management of Google’s physical network Infrastructure. You're equally at home managing a distributed team, driving process improvements, and facilitating vendor improvement and management of the WAN infrastructure all of Google’s users rely on.

You have a passion for developing strong documentation and acceptance testing and repair standards, and ensuring these standards are adopted and practiced by network engineers, architects and field technicians around the globe. You have a strong bias toward action, while also recognizing the value of cost control and careful planning in a production environment. You are a strong, charismatic leader who takes pride in helping others succeed and are equally adept at leading teams and influencing groups not directly under your supervision. You will work closely with the Network Operations, Project Management, Tools Development and Contracting/Procurement teams to provide a seamless and reliable expansion of the Google network that benefits both internal and external customers.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We're always on call to keep our networks up and running, ensuring our users have the best and fastest experience possible.

Responsibilities
Hire, mentor and structure team and tools for rapid identification and resolution of physical layer network issues.
Track all faults of the physical network, develop and execute escalation processes with our numerous vendors to quickly resolve faults and restore service.
Work closely with Network Architecture and Engineering. Planning physical layer SMEs to ensure physical layer designs as carried through vendors are compliant with Network Operations standards.
Work with NetDeploy Design and Fiber Network Documentation (FND) teams to maximize the completeness and accuracy of physical layer inventory data.
Develop the measurement systems for your organization and apply statistical process control to continuously improve the team’s performance against speed and quality SLAs.
Qualifications
Minimum qualifications:
BA/BS degree in a technical discipline or equivalent practical experience.
6 years of relevant management experience.
4 years of hands-on experience with network infrastructure operations or builds, with emphasis on optical transport, dark and leased fiber, cross connects, etc.

Preferred qualifications:
Proven track record of leadership in high-growth, rapidly-evolving environments, with demonstrated experience leading a high volume transactional operations team.
Demonstrated understanding of statistical process control and improvement implementation.
Excellent oral and written communication skills, with the proven ability to present proposals to executives for quantifiable, data-driven solutions.

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