The Product Management leader for Field Services is a leadership role responsible for establishing the best in class service experience for Oracle Support’s Hardware business. Candidates in this role require a detailed understanding of Hardware Support, Field Services and Logistics. Technical understanding of systems that implement the solution is a must. Past working experience is his area is preferred.
Define the best in class experience for Oracle’s Hardware Support business spanning field services, parts logistics both for Customers & Oracle engineers
Benchmark industry leaders and assess gaps in our business process, practices and operations
Identify trends, transformations and technology vectors and determine best fit for Oracle’s Hardware business
Analyze best practices across competitive landscape
Manage the transition of our systems to Oracle Fusion Cloud Services
Perform GAP analysis of all functionality & estimate business impact
Determine Business Practice changes and Negotiate solutions which work for the business
Identify Must Haves that Engineering must address for potential go live
Contribute to Detailed design sessions to get the must have gaps addressed
Establish, Communicate and Negotiate Clear Timeline for deliverables across all stakeholders
Ensure User Acceptance Testing is completed with all go live issues identified
Ensure all production data setups and configurations are correctly done per plan.
Ensure Deployment plan and orchestrate business readiness to meet plan
Ensure smooth roll out and post-go-live task management
Identify Cloud Service Capabilities that represent opportunities for future uptake
Engage with a wide cross section of internal and external stakeholders – development and support and PDIT in ensuring successfull transition.
Identify opportunities and deliver results for business optimization
Align with business goals for cost optimization & service excellence
Determine technology solutions to drive business transformation to achieve cost goals and service targets
Map system changes with the Engineering teams to realize the changes
Desired Skills and Experience
· 10+ years of work experience in any combination of engineering and product management with increasing responsibilities, with at least 5+ years in leadership role.
· Hands on skills based on Oracle Applications and/or Fusion Services, with understanding of the product from an architectural and engineering standpoint.
· Knowledge and understanding of all aspects cloud service implementations, including migration and cutover. Knowledge of Hardware Field Service & Delivery is must.
· Understanding of applications, systems, network, storage and web technologies that constitute a cloud environment.
· Analysis of cloud strategies, design and development of tools for Oracle Fusion deployment in Oracle Public Cloud (OPC) including exposure to PAAS services like Java Cloud Service.
Professional Skills:
· Proven success in contributing to a team-oriented environment
· Proven ability to work creatively and analytically in a problem-solving environment
· Excellent leadership, Executive communication (written and oral) and interpersonal skills
· Ability to be a self starter
· Sharp troubleshooting skills, problem solving and analytical skills
· Ability to manage escalated technical situations & develop action plans
· BS or MS in computer science or engineering from a reputed
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