As a Program Manager for Geo Operations, you can manage complex analysis and modeling delivering business insights and drive change. You will work closely with Engineering, Operations and Product teams to track operations performance and impacts and will also work cross-functionally to drive efficiencies and tracking of performance with responsibility for reporting on these.
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Develop scalable solutions and ensure operational execution by partnering with Geo operations leaders as well as vendors directly, and collaborate with various internal groups to understand business requirements and implement new processes.
Contribute to the development and execution of the Geo vendor management strategy. Play a key role in the attainment of the Geo global vendor management program.
Manage overall relationship with the onsite vendor workforce. Monitor cost, quality, and delivery of service.
Lead ongoing process improvements in all relevant metrics, e.g., costs, turnaround time, quality, productivity.
Drive capacity/workforce planning, budgeting activities, facilities planning and training in coordination with internal teams like Strategic operations. Drive Performance management of vendors across the globe e.g., Quarterly Business Reviews, governance mechanisms, best practice sharing etc.
Qualifications
Minimum qualifications:
BA/BS degree or equivalent practical experience.
Vendor management experience at a regional/global scale.
Experience in operations, contracts management, negotiations, procurement.
Experience in working with international teams and a variety of stakeholders.
Preferred qualifications:
Advanced technical degree, MBA or PhD.
5 years of experience working with/managing a large team (working with a managed service provider) and the ability to work as an individual contributor on multiple projects.
Business development experience for any third-party vendors; Experience with outsourcing (including offshore) agreements and running end-to-end operations.
Experience in executing strategies to deliver solutions. Experience working cross-functionally with other internal teams. Proven success record of managing multiple vendors across various sites.
Business process improvement and project management expertise; Experience in process management systems such as Kaizen, Six Sigma, or TPS.
Understanding and passion for online Geo products/services. Deep knowledge of local/regional vendor landscape. Ability to effectively operate with flexibility in a fast-paced team environment with excellent analytical, communication and interpersonal skills.
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