As the leader of the team, you ensure that network operations are reliable and efficient by monitoring network performance, performing planned maintenance, proactively identifying and repairing network difficulties and responding to network connectivity issues. Google's complex network generates a constant stream of challenges which require you to continually be innovative with an evolving set of technologies. You will enable your team to keep the network reliable and ensure that our users stay connected with our suite of applications, products and services. Your team performs critical tasks that maintain and improve network operations, and you take the technical lead in ensuring a reliable and efficiently operating network.
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Manage the planning and performance of the numerous tasks that support our ongoing operations in your market. Implement a system maintenance program that meets Google’s service requirements and roadmap system upgrades and communicate progress and activities to internal stakeholders.
Maintain all of the Google Fiber Infrastructure in your market on an ongoing basis. Support all of the New Build and Customer Installation efforts to ensure everyone gets Google Fiber as quickly as possible, and perform New Plant Testing and Acceptance to ensure everything is ready to give our customers the best experience possible on their new Google Fiber service.
Monitor network performance and investigate anomalies in the system and resolve issues. Maximize network uptime and promptly repair network failures, including those due to outside plant incidents.
Manage local technical operations staff, both inside and outside plant, and maintain, revise and track process/operations documentation. Track contractor performance including billing against budget and contract.
Coordinate outside plant moves/changes due to civil works projects. Prepare and implement MOPs and update network documentation based on changes in network topology.
Qualifications
Minimum qualifications:
Experience managing a network operations budget.
Experience in evaluating network operations and performance, network maintenance planning, and disaster recovery.
Experience with fiber inventory management and assignment systems.
Experience managing in-house technicians.
Preferred qualifications:
Director-level experience at a large telecommunications company.
Skilled in the use of industry project management, budgeting and collaboration tools (e.g. project management software, Google Docs, etc.).
Demonstrated ability to lead teams, thrive in a chaotic environment, and build strong relationships with cross-functional teams, outside vendors, municipalities, and government organizations.
Willing to travel.
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