Manage complex customer service area through leadership and development of team. Create an environment to achieve ultimate customer loyalty. Provide leadership in setting and achieving assigned goals in the profitable installation, maintenance and repair of GEHC products and the growth of the service contract base.
Accountable for positive leadership of direct reports to include ongoing direction, coaching, and career development.
Drives business results and manages customer relationships within area of responsibility
Owns operational processes (PM completion, Overtime management, NCR, FE Tool utilization) Leads and cultivates a culture of GE Values and integrity.
Develops strong customer relationships and serves as the interface between customer and all GE Healthcare organizations creating "one GE Healthcare" for the customer.
Proactively identifies customer needs and develops and implements customer specific solutions. Leads service delivery which continuously surpasses customer expectations.
Leverages internal relationships to enhance business performance and customer experiences. Promotes a safe working environment and ensures compliance with applicable EHS policies and procedures.
Drives change initiatives as required to improve efficiencies and execute on business commitments
Quality Specific Goals:
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
Complete all planned Quality & Compliance training within the defined deadlines.
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
Insure timely dispatch closure.
Insure completion of all field modifications instructions (FMI's) within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
Qualifikationen/Anforderungen
Bachelor's degree At least 5 years of leadership experience or equivalent (defined as High School Diploma/GED and 8 years progressive experience with leadership and technical support.
Proven experience leading a team, managing customer relationships and/or managing a P&L or comparable business unit.
Ability to develop and execute multiple priorities and approaches to meet objectives
Exceptional interpersonal skills
Willingness to travel
Zusätzliche Eignungsqualifikationen GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Eigenschaften
MBA
Prior field sales or field service experience
Proven leadership and ability to orchestrate resources and motivate teams
Experience in managing a large P&L
Strong business acumen
An inclusive leader that builds a connection to the workforce through personal involvement and trust
Proven ability to influence and drive change through exceptional written and verbal communication skills
Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals
Understanding of customer/marketplace and drivers that influence customer behavior
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