As a Senior Director, you will have overall responsibility for strategic planning, staffing, employee engagement and development, customer satisfaction, productivity, call volume management, financial and risk management. You will also partner with peers across sites to establish strategic direction by continually integrating customer needs into the respective segments. In this role, you will lead a team comprised of approximately 10-15 managers, and approximately 200 associates.
You create a motivational and inclusive environment to ensure employees feel empowered to deliver an exceptional customer experience, and achieve goals
Your strong knowledge of FINRA rules and regulations
Hiring, training and developing our talent, while managing performance
Your excellent communication, organizational, goal-setting, facilitation and coaching skills
Your demonstrated skills in the area of decision making, influencing and motivating.
The Value You Deliver
Building a culture that encourages managers to coach and develop their associates and engages them to deliver the best customer experience possible.
Partnering with peers across multiple sites to assist in the execution of the business’s priorities.
Ensuring appropriate client guidance and support is provided according to Fidelity policy and procedures.
Supporting PI Operations and Functional leads to achieve our business objectives
Responsible for Risk Based Supervision requirements.
Execute better every day through powering our people.
Creating a mindset and orientation to be digital in all we do.
Immediately adopt and implement programs that enhance our client and associate experience
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