he primary purpose of the Director – Dev Ops & Solution Foundations role is all about Transformation. Taking United Airlines from reactive to proactive and staying on the flight path of delivering an exceptional IT Customer and Operation experience, that is part of United’s vision. It is critical that this role establish and maintain strong relationships with both senior and operating level leaders and be the key interface point of contact with those partners.
Responsibilities
Interface:
Establish and maintain strong business relationships with both senior and operating level business leaders
Understand and provide recommendations for improvement of Business Processes by leveraging existing IT capabilities, identifying improvements to existing IT capabilities and define new strategic IT capabilities
Stay abreast of business of business strategy, goals, objectives and operational performance
Be a Thought Partner, i.e. engaged with Business Owners/Business Process Development
Act as the point of contact and facilitate the work request demand and prioritization process
Educate business partners on roles, responsibilities, processes and deliverables required to ensure effective delivery of new technology solutions
Responsible for escalating, assisting and follow-through on resolution of issues related to delivery of technology solutions
Engage and ensure effective delivery of deliverables and tasks with partners for execution of value add solution
Delivery/Support/Strategy:
Accountable for gaining and maintaining alignment of delivery success criteria with partners
Accountable for effective project management and delivery of work requests and projects within committed budget, schedule and quality for individual projects while also meeting overall department performance goals
Accountable for identifying needs, securing commitments and monitoring progress of deliverables from internal and external service provider teams
Provide cost estimates and business case updates
Accountable for ensuring technology solutions comply with architectural standards
Responsible for communication of progress to senior IT and partner leadership
Responsible for organizing and maintaining performance of any application issues in accordance with agreed SLA
IT Process Mgmt. and Administrative:
Accountable for administrative management of 20-40 IT professionals, either as direct reports or sourced – HR administration, Salary administration, Time Reporting, etc.
Define, prioritize, allocate resources, track and provide status reporting of work assignments, projects, programs
Budget and cost management for the projects/programs
Ensure IT application development process disciplines (solution delivery, project management, work requests, QA, etc) and standards are established, effectively managed and performed
Provide information and periodic updates to support overall IT performance metrics, monthly project status reporting and quarterly resource planning review
Ability to manage up to 10 or more applications
Ability to manage up to 5 direct reports
Ability to manage up to $10-20 M in budget
Ability to manage up to 3 Partners
Organizational Effectiveness / People:
Provide technical and organizational leadership by establishing department and individual’s goals
Responsible for developing and maintaining an overall sourcing plan which includes creative sourcing options and alternatives to ensure supply capacities meet work demand, role and skill set requirements and cost objectives
Responsible for assessing and recommending improvements to the organization structure, roles and responsibilities
Responsible for department and individual performance assessments and improvement plans
Responsible for coaching, counseling, assisting employees to develop individual career development and training plans
Qualifications
Education
Bachelor’s degree in Computer Science, Mathematics, Information Systems, Engineering and/or equivalent work experience required
Master’s degree in Computer Science, Mathematics, Information Systems or Engineering preferred
Knowledge/Skills
Required
Effective communication skills (verbal and written)
Integrity and Trust
Teamwork, working well in a collaborative setting
Technical Expertise, Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional
Dedication
Flexibility
Problem Solving
Self-Development
Experience
Required
10+ years of IT and business/industry work experience
Experience with Services Oriented Architecture plus Continuation Integration processes and tools
At least 5 years of leadership experience in managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders
At least 3 years of experience leading development of large scale enterprise level solutions
Requires advanced technical and business knowledge in software development life cycle, quality assurance, project management and other related disciplines/processes
Other
Willing and able to travel as needed for business required (Up to 25%)
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
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