Jive is looking for a Director, Solution Consulting to support the design, marketing and selling of LOB and vertical solutions using the jive Software suite of products. This role will specifically focus on solutions for Marketing supporting customer and partner support, customer acquisition and engagement, and employee collaboration. The position requires someone who can serve as an architect of the solutions designs, a trusted advisor throughout the sales cycle and an influencer at the executive level to drive sales and usage of Jive’s community products.
RESPONSIBILITIES
Build strong executive relationships with your customers and work closely with sales teams to ensure strategy and delivery stay on target
Deliver pre-sale consulting services inclusive of program governance, business value, customer examples, readiness assessments, social strategy definition, roadmap creation, solution mapping, and use case development
Drive development of Marketing solution encompassing entire suite of Jive products
Partner with marketing on development and implementation of packaging for new solutions
Work with Jive's product and marketing teams to develop thought leadership programs supporting the marketing solutions
Evolve current solutions to continually meet customer needs in a fast-moving industry
Act as a trusted advisor to enterprise prospects supporting sales in the development of strategies and roadmaps designed to prove and deliver on product value
Analyze prospect’s requirements and work to propose the best possible solution or solutions
Create and deliver customized value-driven presentations and provide on-going support to well-qualified prospects conducting evaluations
Document prospect business needs and potential solution customizations during the sales cycle for delivery to Professional Services to drive a seamless transition from pre-sale to post-sale ad implementation
Document and communicate competitive intelligence, product feedback and new requirements from the field
Moderate travel required (up to 50%)
Desired Skills and Experience
Minimum 2 - 3 years of experience delivering external customer and/or partner communities as a practitioner
Minimum 3 years of experience with SaaS/Software pre-sales or post-sales
Minimum 3 years of experience working with marketing agencies on various campaign strategies and implementations
Experience developing and presenting clear and concise product and strategy presentations
Experience rapidly learning and creating company and product content
Deep, demonstrated track record and expertise in the following domains: Social media, online communities, eSupport, CRM / Social CRM, social monitoring and listening, case management
Thorough understanding and firsthand experience managing initiatives involving the broader social media technology landscape (Twitter, Facebook, Pinterest, G+)
Excellent poise and presentation skills, including phone-based presentations
Very strong PowerPoint skills
BS/BA required; MBA preferred
A seasoned, experienced professional with a full understanding of area of specialization
Cultural Attributes:
Communicator: You possess strong communication skills and enjoy working with customers.
Team-Oriented: You are capable of embracing the ideas of others (even if they conflict with your own) for the sake of the company and client.
Driven: You are a driven team player, collaborator, and relationship builder whose infectious can-do attitude inspires others and encourages great performance in a fast-moving environment.
Entrepreneurial: You thrive in a fast-paced, changing environment and you’re excited by the chance to play a large role.
Passionate: You must be passionate about online collaboration and ensuring our clients are successful; we love seeing hunger and ambition.
Self-motivated: You can work with a minimum of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner.
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