Director - Business Continuity - ADP - Alpharetta

Job description
Coordinates and provides support to NAS Division and Business Units and their related personnel, responsible for Business Resiliency functions including Business Continuity, Crisis Management, and Disaster Recovery as required. Incumbent will develop, support and coordinate strategy, standards, training, action plans, and global reporting for the successful implementation of a Global Resiliency Platform. This position will drive standardization, effective analysis and continuity planning, and assist as the corporate crisis program manager.



ESSENTIAL RESPONSIBILITIES:
Supports and administers as directed, corporate wide platforms for standardizing, measuring, storing, and executing Business Continuity plans developed and maintained by corporate, divisional, and business unit BCP experts.
Supports, provides guidance and communicates corporate crisis management policies, standards, plans, and operational support platforms for All Hazard events that affect NAS Business globally.
Develops and incorporates best-practices; executes global training standards and programs for crisis incident management, business continuity, and like disciplines as needed to ensure the appropriate level of practitioner excellence across NAS Division.
Handles, mitigates and communicates of crisis incidents and assists, when necessary, with legal matters associated with such incidents. Will engage the CSO, corporate and business unit/division resiliency practitioners and or champions, senior leadership, HR, IT and Legal organizations for counsel and internal/external communication when necessary.
Will coordinate a wide variety of All Hazard incidents as required and provides guidance and support in the handling of incidents, including operational incident and crisis support as needed.
Will support and enhance, both summarized and detailed metrics on Business Resiliency status, readiness, crisis and incident reporting, and will performs gap analysis and controls assurance program reviews as necessary in areas critical to the operating effectiveness of NAS Division. Engages with corporate, business unit and division leaders as appropriate to minimize the recurrence of resiliency and crisis incidents.
Works with the Security Communications and Training organization to publish the Business Resiliency process, security champion lists and escalation trees. Also helps to define content for associates, business resiliency professionals, BCP practitioners, and security champions.
Defines requirements for the Internal Audit organization to evaluate the effective resiliency programs within the business units/divisions to ensure compliance with published corporate policies and commitments by associates and third-party vendors.
Supports the needs of the business unit to drive maturity in Business Resilience.
Accountable for supporting and maintaining the Business Continuity Platforms and Incident Management processes for NAS Division Worldwide.
Liaison with CIO organization to understand the Disaster Recovery capabilities of NAS Products and Services. Ensure the business prioritization for Application Impact is translated to the CIO organization

Qualifications:
Bachelor's Degree
6-8 years of proven business resiliency, business continuity, disaster recovery, business operations protection, crisis management, security and/or risk management experience.
Ability to solve practical problems and react quickly and calmly to changing or emergency circumstances. These services may require long hours including nights, weekends and holidays.
General understanding of the client lifecycle functions, including sales, implementation and ongoing services.
Strong verbal and written communication skills; must be able to interface and coordinate work effectively with senior business leaders.
Strong Project and Program Management Skills.
Must be able to interface and coordinate work efficiently and effectively with business partners in remote locations. Ability to influence without authority.
Team oriented self-starter, with high degree of initiative.
Ability to recognize and deal appropriately with sensitive and confidential information
Strong interpersonal skills, including the ability to deal effectively with senior level management.
Individual must possess a mature ability to deal with stress and make sound professional judgment in potentially threatening environments.
Candidates must be willing to travel domestically and internationally, sometimes on short notice
Candidate required to be located in a National Accounts office.
Approximately 25-30% travel required.


Master's Degree
Certification as Business Continuity Professional from the Disaster Recovery Institute International (DRII) and/or Business Continuity Institute (BCI).
Background in financial services, government COGS services, HR/payroll, or business process outsourcing is a plus.
Experience in multi-national / multi-divisional corporations a plus.

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