This position leads a Customer Operations Manager (COM) team responsible for interfacing with customer account teams and customers to configure and own fulfillment of account-based equipment, service and supply chain solutions to support our customer value-creation strategy. This leader is the primary interface between the company's sales organization and its customer base, in driving world class service, optimizing costs, and supporting breakthrough go-to-market strategies for the North America customer operations organization. Within the revenue center/customer team environment, this position provides the operations perspective into collaborative strategic plans that result in enhanced customer and consumer value and increased responsiveness and agility.
Function Related Activities/Key Responsibilities
Directly responsible for leadership of a field based customer operations (COM) team.
Serve as operational leader as part of revenue center leadership team
Plan, commercialize and execute revenue center level volume and profit generating strategic initiatives with equipment and/or service components.
Develop COM organization capabilities to sell operational products and service with an eye on future capabilities. Development of revenue center sales team operations skill and knowledge base.
Development and activation of COM engagement initiatives; talent development, communications, technical and selling skill growth programs, rewards and recognition programs
Provide operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing.)
Lead short and long term business planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
Collaborate with Local Finance and FSOP Sales Team on: planning & rolling estimates, forecasting, new products & platforms, and program execution, and customer value creation.
Active participation in the local committees/processes as the voice of the customer and the voice of field service; Freestyle Integration Team, ASR, and PM2. This position has direct and indirect P&L responsibility including operating expense, net service expense and capital budget management.
Education Requirements: Bachelor's Degree required. Master's degree preferred
Related Work Experience:
4 years general management experience including direct people management experience
2 years customer management experience or customer operational management experience
2 years product development and/or commercialization experience
Proven ability to lead teams and to develop organizational capabilities
Leadership/Growth Behaviors:
DRIVE INNOVATION
COLLABORATE WITH SYSTEM, CUSTOMERS, and OTHER STAKEHOLDERS
ACT LIKE AN OWNER
INSPIRE OTHERS
DEVELOP SELF AND OTHERS
CURIOUS
EMPOWERED
PUSH FOR PROGRESS NOT PERFECTION
INCLUSIVE
Functional Skills:
Leadership: Able to effectively motivate others to drive sustainable growth for the organization, leveraging the PE method for associate performance management
Strategic Thinking & Planning: Able to identify and create a strategic plan that addresses internal & external customer needs while also driving company profitability.
Influencing: Able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome.
Financial Acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio.
Technical Aptitude: Able to create operational solutions and utilize system tools to deliver customer value.
Job Requirements:
Years of Experience:
Leadership Behaviors:
DRIVE INNOVATION: Generate new or unique solutions and embrace new ideas that help sustain our business(encompassing everything from continuous improvement to new product and package innovation).
COLLABORATE WITH SYSTEM, CUSTOMERS, AND OTHER STAKEHOLDERS: Develop and leverage relationships with stakeholders to approximately stretch and impact the System (Company and Bottler).
ACT LIKE AN OWNER: Deliver results, creating value for our Brands, our System, our customers, and key stakeholders.
INSPIRE OTHERS: Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible.
DEVELOP SELF AND OTHERS: Develop self and support others' development to achieve full potential.
Growth Behaviors:
GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
SMART RISK: Makes bold decisions/recommendations.
EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.
Now submit your application online and subscribe to email or follow us on twitter to get similar jobs in the future.
Posts
