We are seeking an experienced Director of Customer Care to join our team. This is a global role and will manage 3 distinct business functions: Customer Care (Level 1 Support), Incident Management, and Transition to Customer Care processes. The Director will manage a global support team spanning 3 countries. This is a very high-visibility role within the organization that will interact across the entire customer portfolio, executive team, and all business functions within the organization. Reports directly to the Sr. Director of CSS Delivery & Care and will be part of the senior leadership team for Airline Solution’s CSS Delivery.
Manages the support process of Sabre Airline Solution’s CSS products and services involving departmental or cross-functional teams focused on the support of new or existing products.
Develop and grow the talented management and customer-facing team within the Customer Care organization.
Be expandable beyond the Director role as the business and associated opportunities grow.
Plans and directs schedules and budgets.
Organizes the interdepartmental activities ensuring world-class product support that achieves SLA’s successfully within budget constraints.
Creates and maintains support standards with an industrial engineering and customer-centric mindset.
Directs the team in developing and maintaining projects plans/milestone plans for critical projects to ensure that they are developed and implemented on schedule and within budget.
Represents team on Sabre wide projects and initiatives.
Job Requirements
EDUCATION: Bachelor's degree or equivalent, Master's degree preferred.
EXPERIENCE: Minimum 10 years related experience preferred; 8 years prior management/supervisory experience preferred. Advanced computer software skills. Excellent written and verbal communication skills; ability to lead and direct multiple projects simultaneously; ability to delegate work to subordinate employees; proven leadership ability. At Sabre, we are fortunate to have the resources of a large company paired with the culture of a startup. Our company culture includes casual work environments, employee amenities, flexible work arrangements, and exceptional learning opportunities. And, you will be surrounded by intelligent team members who you will be proud to call your peers. To learn more about the people and culture at Sabre, follow us on Twitter, Facebook and LinkedIn. Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals.
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