An exciting opportunity has arisen for a highly talented and experienced Hospitality professional to join the Preopening and the Human Resources team at Jumeirah Wathba Desert Resort. The main purpose of the role is to lead and direct the delivery of proactive HR business support services and solutions to the property in order to ensure that HR continues to work with and understand the needs of the business and suggest improvements that are in line with the Group’s, Regional and property requirements.
Lead the development of an integrated HR plan in order to ensure alignment with the regional and corporate HR strategies whilst steering efforts towards key property priorities.
Direct the ongoing monitoring of the property’s HR activities in order to ensure that they accurately reflect the Group’s s employee value proposition and comply with the defined Service Level Agreements (SLAs) and budgets.
Direct the provision of HR administrative services such as the on-time delivery of requested documents and letters (employment letters, salary letters, etc.) in order to provide a high level of support to Colleagues.
Collaborate closely with the HR Shared Service Centre (SSC) and the corporate Colleagues Services and External Administration functions, on matters related to visas, accommodation, medical, data management etc., in order to ensure alignment of efforts as well as to secure the optimal level of HR support required by the property.
Lead the implementation of the talent management framework in order to build a highly competent workforce and a culture of achievement as well as to consistently recognize, reward and retain top talent within the property.
Lead the implementation of recruitment and internal mobility plans, by shortlisting candidates and reviewing transfer requests, in order to attract and retain competent colleagues.
Lead the implementation of organizational development frameworks, by recommending manpower levels and title/ grade changes, in order to maintain consistent staffing and structure models within the property.
Direct the delivery of employee relations services, including employee grievances and disciplinary action, by investigating cases and recommending conclusions, in order to ensure that all disputes are resolved in a fair and timely manner.
Lead the identification of opportunities for continuous improvement and standardization of HR systems, processes and practices taking into account ‘international leading practice’, improvement of business processes, cost reduction and productivity improvement.
Lead the day-to-day operations of the property HR Department providing guidance, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards and liaise with internal and external parties at the appropriate levels to ensure smooth flow of operations.
Recommend some improvements to departmental policy, implement approved departmental policies, processes and procedures, and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.
Relationships
Internal: Senior Vice President of HR Operations, Corporate HR Colleagues, HRBPs, HR SSC Colleagues, property General Managers, property Directors of HR, property HR Managers.
External: Government authorities and officials, Ministries, Other HR Service Providers and Subcontractors.
About You
In order to be considered for this role, you must possess the following selection criteria:
At least 8 years of human resources experience and at least 2 years in a managerial role, preferably with an international hospitality company or a recognized blue-chip organization.
Experience of working in a remote or island resort, and a solid understanding of cultural in different countries.
Bachelor’s Degree in Business, Human Resources Management or equivalent from an accredited and renowned University.
Strong knowledge of key HR frameworks such as employment law, organizational planning, organization development and talent management.
Strong understanding of core hotelier operations and of the luxury hospitality industry.
Strong understanding of the human resources and legal considerations related to managing and/ or developing assets within the relevant region.
Good decision making, facilitation and resolution skills.
Outstanding inter-personal, communication, and presentation skills and an ability to connect with people at all levels to drive successful relationships.
Strategic Thinking and Business Acumen.
Advanced leadership skills.
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