The Executive Director of Multi-Media Collaboration Technology is responsible for deploying reliable high-tech group collaboration tools and technologies including Audio/Visual (A/V), Telephony and other communication services for Time Warner across all platforms. He/she will be instrumental in developing the vision, strategy and architecture behind group collaboration and screening rooms in a brand new state-of-the-art facility.
Oversee the strategy around the multi-media collaboration and A/V technology experience for Time Warner’s new Corporate Headquarters in New York City (opens early 2019).
Shape and operationalize communication and collaboration services which will be leveraged by the employees of Time Warner to deliver a seamless global model from “plan” to “build” and through to “run,” working closely with Divisional/Enterprise Technology Groups and our key Global Real Estate partners.
Participate in the definition of relevant A/V and collaboration standards and operational practices for the enterprise, and continue to focus on the future evolution of the technologies for the business
Build, supervise, and train an operational team to support and maintain all collaborative services for the company across the Time Warner Enterprise domestically and work in partnership with Time Warner’s international businesses to those support services. This will include managing both internal and external teams to deliver and support the full suite of services.
Manage the daily operations for the conference center, 3 state-of-the-art screening rooms and organize, execute and attend large events involving collaboration services by coordinating with outside vendors when needed.
Create proposals for new equipment, services, or staffing to ensure seamless service to the clients. Track equipment inventory and controls as well as SLA compliance including response time and customer satisfaction.
Develop and complete monthly and quarterly metrics and reports providing business case analysis and scorecards to support your findings. Implement appropriate continuous improvement practices.
What you’ll need:
10 years of A/V and Collaboration Architecture or Operations experience
5+ years building and leading a team
Bachelor’s Degree (Master’s a plus)
Strong customer focus, flexibility, team orientation and technical proficiency in AV and Collaboration technologies
Natural problem solving ability to troubleshoot in high-pressure situations and communicate effectively with a variety of levels both internal and external
Solid influencer and decision maker who can provide clients with timely solutions eliminating any delay in meetings
Relationship builder and partner with the ability to organize and present data, develop new business and multi-task with an attention to detail
Useful Technologies and Tools:
Technical Background and Familiarity with -
Microsoft Collaboration Suite, including Office 365, Skype for Business and Enterprise Voice
Apple presentation technologies, including Final Cut Pro
Cisco Collaboration Suite, including Cisco Spark and Telepresence
Polycom Collaboration and A/V Suite, including Polycom Video Bridging Technologies
Avaya Telephony and Collaboration platforms
PowerPoint/Keynote presentations and other slide show software
Understanding of MPEG Codecs, including MPEG 2, MPEG 4, H.264, H265 and HEVC (including 4K video)
Understanding of IPTV technologies and delivery strategies, as well as other TV and streaming platforms and approaches.
Send To A Friend
Posts
