As a member of the HRIS team, this role be responsible for and focus on HRIS systems production support, data quality, reporting audits and process improvement initiatives to support the broader global Employee Success objectives and ultimately, Salesforce's growth.
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Production support for HRIS systems portfolio to include Workday, Talentforce, Concierge/Salesforce Service Cloud, Work.com and new applications that are implemented within the organization.
Manage and resolve Tier 2 & 3 case escalations within SLA, providing high quality and accurate solutions.
Conduct daily ES data audits and related problem resolution.
Support standard and ad hoc reports, templates, dashboards, scorecards, and metrics.
Perform the procedural steps for downloading of data through multiple tools and methods.
Identify and participate in continuous improvement initiatives.
Participation in related projects such as Mergers and Acquisitions, System related projects, and other project roll outs.
Other duties as required.
Qualifications and Experience:
At least 3 years previous experience in human resources shared services environment or equivalent.
Systematic thinker with high degree of proficiency in Workday, Salesforce Service Cloud, applicant tracking systems and other HR applications.
1+ year experience in one or more of the following areas: project management, HR Workforce applications support, customer support, reporting.
Ability to think critically, analyze, and interpret employee/employment data and root cause analysis.
Ability to support the employee and customer experience through several communication vehicles (e-mail, phone and chat).
Ability to manage multiple responsibilities in a fast-moving, high-volume environment while effectively managing time, prioritizing assignments and working within deadlines.
Possess an aptitude toward process improvement and a willingness to proactively recommend new ways of doing work more efficiently.
Must be well organized with keen attention to detail with demonstrated effective follow-up skills.
Maintain acceptable level of teamwork by incorporating a positive attitude, a sense of humor, being supportive in words and actions, embodying the culture of Salesforce, and communicating at all levels both within the existing team & anyone outside the direct reporting structure.
High degree of motivation and initiative to seek out additional responsibilities volunteering for special projects, identifying oneself as a go-to individual, flexibility with change and a passion for the team, the employee experience and the company.
Regular and predictable attendance is required.
Microsoft Excel experience required.
Workday Certification is preferred or willingness to complete certification after hire.
Bachelor's degree required.
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