The Director will be a member of Visa's North America Client Delivery team, which is responsible for planning, executing and supporting the 'last mile' delivery of new products to clients and training, education and sales enablement to client relationship managers. The Director will specifically support two product/service areas, the Visa Developer Platform and the Visa Digital Commerce Application. The Director will support and work closely with the Client Delivery Lead responsible for these two areas, as well as key cross functional stakeholders to include product managers, client relationship managers, marketing & communications functions to develop and implement a cohesive, integrated go-to-market plan aimed at delivering a consistent and seamless experience for our clients and client managers. The position is based in either Foster City or San Francisco, California, and reports to a Senior Director within the North America Client Delivery organization.
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Establish product adoption targets and prioritization by client/market segments
Develop, track and manage product sales pipeline process
Serve as internal client facing subject matter expert on covered product(s) as well as related business and operational processes
Support product launch execution to include client manager training, sales collateral development, product presentations, messaging and general Q&A
Support client managers on client presentations and product evangelism on selected basis
Support and facilitate timely client contract and pricing negotiations and execution
Lead cross functional project management office (PMO) to troubleshoot, escalate and resolve issues in a timely manner
Coordinate and manage client communications for new product launches and major feature enhancements. Oversee client sales collateral development to include product briefings, product training, FAQs, talking points.
Foster productive relationships at all levels within the team and across project teams
Minimal travel required
Qualifications
Bachelor's degree from top-tier institution or similar academic experience required. MBA a plus
Product management, development or marketing; management consulting, or business operations equivalent experience (8+ years)
Payments experience preferred
Mobile Banking and/or API platform experience preferred
Excellent written and verbal communication skills
Manage complexity, effectively manage time and prioritize workload
Ability to work with a sense of urgency, and deliver under tight deadlines/time frames
Strategic thinker with superior analytical and problem solving skills
Ability to handle multiple projects and synthesize data
High proficiency in PowerPoint, Excel and Word required
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