The Bottling Investments Group Application Support Director role is responsible for Coca-Cola North America systems which ensure the selling, manufacturing, delivery, and service of the North American Food Service and Marketing organization for The Coca-Cola Company. Leadership is provided to over 40 Full Time Equivalent employees and contractors leveraging on-shore/off-shore managed service providers. Defines strategies and processes to optimize the organization’s effectiveness across the wide range of technologies and business processes supported.
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Function Related Activities / Key Responsibilities:
• Responsible for systems supporting business functions are successfully delivering business functional operations.
• Create a Global Support Function strategy with other stakeholders.
• Create an affordable, sustainable model for enabling application support.
• Communicate across BIG & CCR departments, vendors, and stakeholders ensuring the constituency has confidence in support delivery
• Manage a mixed internal/external work force, leveraging sound vendor management/governance practices to effectively managed costs and delivery to meet CCR business operational demands.
Preferred Qualifications:
This position will focus on application support of integration tools including WebMethods, MQSeries, Mulesoft, Tibco, SAP Data Services, SalesForce.com, Informatica, Java, Teradata, SAP, SAP Hana BW andAccenture CAS among others in a complex on premise and outsourced environment with proprietary software, packaged software and cloud Software as service components, sources and targets. The position is also responsible for Mobile computing related to SalesForce.com and other CRM/ERP solutions.
Education:
Bachelor's Degree or equivalent experience
Related Work Experience:
• 10+ years of related business experience, with a demonstrated ability to navigate matrixed organizations to facilitate system optimizations which maximize enterprise architectural best practices.
• 5+ years leading the support or management of relevant technologies supporting the respective business function.
Travel: 25%
Leadership Behaviors:
• DRIVE INNOVATION: Generate new or unique solutions and embrace new ideas that help sustain our business
• COLLABORATE WITH SYSTEM, CUSTOMERS, AND OTHER STAKEHOLDERS: Develop and leverage relationships with stakeholders to appropriately stretch and impact the System (Company and Bottler)
• ACT LIKE AN OWNER: Deliver results, creating value for our brands, our System, our customers and key stakeholders
• INSPIRE OTHERS: Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible
• DEVELOP SELF AND OTHERS: Develop self and support others’ development to achieve full potential
Functional Skills:
• Solid understanding and grounding business functional processes and operations
• Deep business functional capabilities and expertise. Able to work with the business partners and stakeholders.
• Excellence and relentless focus on efficiency and cost control by deploying knowledge of functional skill sets on Operations and Spend Optimization.
• Ability to convert long and short term plans into actions and results with vendors, supporting functions and employees.
• Developing and using Collaborative Cross Functional relationships across business functions and IT departments to accomplish objectives. Using Influencing skills across dotted relationship lines is a key skill.
• Solid Project Management capabilities to plan, secure and manage resources
• Developing Talent at Analyst, team lead and vendor leadership levels
• Good awareness levels and ability to convert trends, ideas and observations into long and short term actions plans based on BIG and bottler priorities
• Excellent Communication skills – written and verbal- for effective dialogue with bottlers, customers and system. Good listening ability.
• Practitioner of ITIL business processes.
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