Job Description: • 2-minute read •
The Sales Desk Headquarter Director is responsible for driving strategic breakthrough improvements of current and emerging Sales Desk business models, while managing the operational activities required to ensure the smooth and efficient running of the Sales Desk organization. This role is also responsible for maintaining and improving the impact of Sales Desk Assets and the quality of the customer experience by designing and delivering tools and training.
Success in this role relies on the ability to build strong, collaborative relationships internally and with senior sales leaders. Exemplary communication skills coupled with tenacity and the determination to achieve the highest standards of quality and customer satisfaction are also key to successful execution.
Major Responsibilities
Set the vision and overall strategy of the Sales Desk HQ organization that includes: Asset Excellence, Business Development, Program Excellence, and IT/BI
Lead a large scale organization of Sales Desk Managers and Sales Desk Project Managers focused on building and creating services that enable account teams to maximize their business results
Build programs supporting Microsoft Key priorities in alignment with field objectives
Build and maintain Sales Desk internal tools and infrastructure to support daily operations while driving quality and consistency
Drive worldwide efforts for the Sales Desk in business development and innovate with new services implementation
Drive consistency and operational excellence in how we execute and measure results
Continually drive standardization and simplification across Sales Desk’s business operating models and processes
Recruit, build, and develop a high performing team to support the field in various Sales Excellence initiatives
Raise awareness and education of Sales Desk services by engaging with key stakeholders both at WW/Corp and subsidiaries level
Drive high stakeholders and field seller satisfaction with a goal of accelerating revenue, growing share, and improving sales productivity
Measurements of Success
Adoption and usage metrics of EPG Sales Desk Services / Assets in alignment with Microsoft key priorities and ambitions
Impact on SMSG Scorecard items such as: Revenue, CPE, Usage, Consumption, & Share
Time saved for field sellers
Field Satisfaction response rates and levels
Develop a high performing team
20% Travel required
Key Interfaces/Relationships
Experience in working closely with Senior Management (Sr. Director level and above) to leverage leadership direction and guidance
Build relationships with local Senior LT (Area LT, Area EPG Leads) to enable adoption and success of Sales Desk initiatives
Uncover insights to enable innovation and agility to the business and drive consistent experience and outcomes to the local sales teams
Leadership/People Management:
Develop talent and build career progression for the worldwide Sales Desk team
Responsible for WHI task force
Passion for managing a large team (local and international) through management of managers
Competencies Required: Knowledge/Experiences/Skills
Good understanding of sales/pre-sales processes
Proven ability to influence, lead, and motivate a large team
Excellent communications skills
Business/IT consulting experience
Ability to grasp holistic view and manage/drive multiple streams
Ability to think strategically
Ability to work comfortably in ambiguity
Strong quantitative and analytical skills
Cross team collaboration in a large organization
Strong attention to detail
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