Head - Compliance - CARD - Los Angeles

Job description
SUMMARY
Responsible for all Compliance leadership within the company. Acts as default company Compliance Officer. Provides leadership, management and project management on Compliance projects and activities. Reports to the Chief Operating Officer.

PRIMARY RESPONSIBILITIES
Provide Compliance guidance and leadership within the company.
Ensure company meets all of its Compliance obligations, including but not limited to contractual agreements, state, federal and International legislation and third party card networks.
Conduct gap assessments as required to identify Compliance areas that need to be addressed.
Establish baselines processes and policies to ensure company is operating in a compliant manner and measure performance to ensure compliance.
Actively monitor and test to ensure company is meeting its compliance obligations.
Monitor industry changes to identify new compliance requirements and periodically review and update policies and procedures to ensure compliance is maintained.
Maintain Industry awareness and act as the company subject matter expert on Compliance.
Specific Compliance oversight and management responsibilities may include:
Telephone Consumer Protection Act (TCPA)
BSA / AML / ATF
Regulation E (12 CFR 205.11(a))
Third Party Complaints Management & Reporting (e.g. BBB)
Cardholder Terms and Conditions
Bank Program Authorization Letter Adherence.
Monthly Bank Inventory Reports (if applicable).
Quarterly Association Reports.
Section 5 of the Federal Trade Commission Act. (UDAAP)
Customer Service Reporting to Bank (as required).
Processor SLA Performance Monitoring & Compliance to Bank standards.
Monthly Processor & Internal SLA Reporting to Bank.
Records Retention & Reporting
Ensuring financials are provided to the Bank within 120 days of fiscal year completion.
Interagency Guidelines for Establishing Standards for Safeguarding Consumer Information.
Interagency Guidance on Response Programs for Unauthorized Access to Customer Information and Customer Notice.
Disaster Recovery & Business Continuity Plans.
Identity Theft Protection (IDTP), (12 CFR 334.90-334.91, 571.90-571.91), Interagency Guidelines on Identity Theft Detection, Prevention and Mitigation (Appendix J, 12 CFR Part 334, Appendix J, 12 CFR Part 751).
PCI-DSS
Privacy Laws, Gramm-Leach Bliley Act, Confidential / Sensitive Information.
Maintenance of Comprehensive General Liability Insurance according to Bank requirements.
Maintain and manage CIP / KYC Compliance.
Establish & maintain compliance standards for hiring, background checks and termination of employees and contractors.
Interaction with Bank and 3rd parties as required on compliance matters.
Lead / support investigations as required.
Provide “leadership by example”, this is a hands on leadership role.
Other duties as assigned by the COO from time to time.

Desired Skills and Experience
BACKGROUND & EXPERIENCE
BSc / BA Degree.
10 years progressive experience in financial services compliance roles within companies.
Preference for prior experience in card payments / prepaid card companies.
Demonstrable leadership, management and project management capabilities. A blend of compliance subject matter expertise, with strong leadership and management skills and the ability to successfully ensure a balance of compliance with effective business operations.
Able to multi-task and manage multiple projects / activities simultaneously.
Self-directed and task oriented, able to perform the role with limited direct day to day oversight and direction.
Discrete and professional, able to preserve confidential information on a need to know basis.
Results-oriented, with a demonstrable track record of achievements.
Experience in a deliverable and deadline (timeline) driven environment.
Strong verbal and written communication skills, with the demonstrated ability to communicate complex compliance topics to management and at all levels within the company.
Demonstrates high standards for quality and attention to detail.
Hardworking, non-political, team oriented, motivated, collaborative, smart.

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