Job Description
Job Purpose
This is a permanent position to join a highly dynamic and rapidly growing enterprise.
Serving as the primary contact for the client’s executive and/ or senior level managers, the Director of Account Management is responsible for managing and growing the overall relationship with key senior-level decision makers and influencers at U.S. financial institutions to create customer loyalty and increase revenues.
Job Responsibilities
Relationship Management:
- Responsible for client satisfaction, revenue and transaction growth, with a focus on profitability improvements aligned with Cardlytics’s objectives.
- Conducts regular status and strategy meetings with the customer's senior management to understand their needs and link them to Cardlytics product/service strategies. Effectively and routinely delivers key Cardlytics messages supported with data.
- Serves as the client advocate internally to direct resources and activities within the company organization.
- Effectively communicates the “voice of the customer” across various functional areas.
- Serves as an industry expert for online banking; including communicating relevant industry trends and best practices to clients that ultimately create demand for Cardlytics products and services.
Growing the Business:
- Creates account plans that will set strategic direction, up-tier relationships within client accounts, and drive the business; collaborates and provides input on Enterprise plans where applicable.
- Responsible for proactively conducting analysis of clients’ business metrics and research to optimize product activity that will drive value for our external customers.
- Conducts account reviews for internal executive management against account plan progress.
- Requires effective forecasting and budgeting of key metrics for assigned customer accounts.
- Responsible for identifying and capitalizing on expansion opportunities within existing accounts and up-selling products/services in collaboration with the sales team.
- Drives and manages contract renewal process for client contracts and maximizes return for Cardlytics.
Desired Skills & Experience
Job Requirements
Education Required
- Bachelors degree required.
Experience Required
- Proven track record in attaining/exceeding quota based metrics.
- Strategic account planning experience.
- Demonstrated effective communication skills that include internal communication of client opportunities, issues, escalations and external communication.
- Demonstrated leadership and management skills coupled with strong business acumen.
- Minimum of 7-10 years of sales or account management experience in a business-to-business environment.
- Strategic account planning experience.
Skills and Knowledge Required
- Demonstrated leadership and management skills coupled with strong business acumen.
- Ability to build relationships with and influence multiple functional areas.
- Well-developed negotiation skills.
- Ability to build consensus.
- Detail and big picture orientation.
- Strong interpersonal skills.
- Ability to manage multiple tasks.
- Proficient with Microsoft Office applications.
- Interfaces with senior management or executives and requires minimal supervision and direction.
- Demonstrated effective communication skills that include internal communication of client opportunities, issues, escalations and external communication that includes key Cardlytics messages.
- Ability to construct an effective presentation. Strong presentation skills.
Skills and Knowledge Desired
- Experience working in the Information Technology, Financial industries, or consulting with at least 2-3 years experience.
- Entrepreneurial spirit.
- Masters of Business Administration or experience at top-tier strategy consultancy.
Apply Now - Resume or CV with Job Post Title
Email: jobs@aarenconsultants.in
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