Our clients are focused on improving business performance, responding quickly and effectively to crisis situations, and extracting value from transactions. Our growing Consumer Markets industry team provides strategy, management, technology and risk consulting services to help a diverse set of clients around the world anticipate and address their most complex business challenges. This industry vertical team includes​ Consumer Products, Retail, Travel andTransportation clients.​
Our Salesforce consultants help clients solve business and technology challenges related to improving customer and employee experience. This high performing team leverages the Salesforce technology and platform to help clients transform their sales, service and marketing capabilities. Typical engagements are a combination of sales transformation, service transformation, marketing transformation, analytics, force platform based innovation and development, change management and training.
Minimum Year(s) of Experience: 8
Minimum Degree Required: Bachelor's degree
Degree Preferred: Advanced degree
Certification(s) Preferred: Salesforce.com Certified Administrator, and/or Salesforce.com Certified Developer, Salesforce.com Certified Sales/Service Consultant
Knowledge Preferred:
Demonstrates thought leader-level knowledge with, and/or a proven record of success directing efforts in assisting large employers on the performance improvement of their Sales, Service and Marketing organizations, emphasizing the following areas:
- Understanding and solving business and technology challenges related to the implementation of CRM technologies, delivering Enterprise Social platforms, designing and developing platform based applications that meet client business needs;
- Leveraging acumen to understand underlying client business problems, while developing and delivering Salesforce technology-enabled solutions that addresses the identified issues. This includes understanding the sales, service and marketing functions within the organization and how the technology will help streamline organizational needs;
- Performing as a team leader, supervising teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation;
- Coaching staff including providing timely meaningful written and verbal feedback;
- Conducting industry, market, competitive and value chain analysis;
- Developing business cases and understanding underlying Return on Investment (ROI);
- Conducting customer segmentations and developing associated segment strategies and value propositions;
- Performing capability gap analyses and other-related customer-facing capabilities;
- Developing customer centric operating models; and,
- Driving strategic change into client organization.
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Skills Preferred:
Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in a global business advisory consulting services firm, including the following areas:
- Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients, internal staff and management;
- Leveraging industry knowledge and analytical skills, especially as it relates to project management and project facilitation;
- Leading and/or facilitating teams and developing client proposals, leveraging extensive business development and relationship management know-how;
- Identifying and addressing client needs by developing and sustaining deep client relationships using networking, negotiation and persuasion skills to identify and sell potential new service opportunities;
- Preparing and presenting complex written and verbal materials and defining resource requirements, project workflow, budgets, billing and collection;
- Leading teams to generate a vision, establish direction, motivate members, creating an atmosphere of trust, leveraging diverse views, coaching staff, and encouraging improvement and innovation;
-Leveraging Business transformation skills with a track record of successful change enablement with quantifiable results;
- Utilizing analytical skills with the ability to translate complex problems into simple and actionable tasks;
- Implementing system applications, software configurations, and XML or other related coding in the following CRM technological product suites: Salesforce.com, SAP, Oracle, Marketo, or other SaaS and On-Premise ERP; and,
- Utilizing PC applications and business levels of fluency in multiple languages to write, communicate, facilitate, and present cogently, emphasizing the ability to capture effectively clients' needs and understand their systems enough to be able to translate those needs in to system functionality.
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