The Senior Director of Administration (SDA) is responsible for the efficient and effective administrative operation of the Los Angeles office and for ensuring delivery of exemplary client service from all staff functions. This individual will manage the planning, business, administrative, and daily operations of the Los Angeles office as well as the Century City location. The SDA develops strategic plans for the operational needs of the office and anticipates and provides support systems to meet time-sensitive attorney and client expectations. The SDA is in a critical leadership role and will act as a responsible advocate for office concerns and needs.
This individual is expected to be an exceptional communicator and relationship builder as they will collaborate frequently with senior leaders across Firm offices.
Strategic Leadership: The SDA provides overall strategic and tactical leadership to ensure all office functions and staff are aligned in providing seamless client service. They will provide leadership in addressing current and anticipated needs by developing and deploying effective solutions in concert with overall Firm objectives.
Operational Leadership: The SDA is responsible for creating a culture of operational excellence and accountability in managing business processes and activities in support of internal and external clients. Additionally, the SDA will maintain best-in-class service levels.
Financial Accountability: The SDA develops staffing plans and budgets for the office consistent with Firm objectives and operational requirements and ensures monthly operational expense performance meet budgets. He/she should contribute to cost-effective management of the office.
Communication Leadership: The SDA conducts periodic office meetings to ensure all staff is kept informed of significant office and Firmwide information and conducts meetings with various Committees, as well as Partners and Associates as appropriate. This individual will meet regularly with key staff to communicate business goals and objectives.
Performance Management: The SDA provides direction to the Management Team through effective goal setting, coaching, reviews, and development planning.
Space Planning: The SDA is responsible for recommendations for space, facilities and equipment needs; provides leadership and expertise in all space planning projects; coordinates with stakeholders to promote client service objectives and ensures minimal disruption to client service operations.
Qualifications & Requirements
The ideal candidate has solid business acumen, strong operational skills, and a track record for delivering results. He/she has strong leadership experience developing a management team and demonstrated staff and project management skills. The candidate should have past success in building relationships and trust with partners and staff at all levels. Operational excellence, client service and cost management are a must. He/she must be able to balance competing priorities in a time-sensitive environment. The ideal candidate is team-oriented, proactive and able to change direction quickly to meet the dynamic needs of the office and the Firm as well as its clients. He/she has experience in effectively leading change.
Education, Work Experience, Skills
Minimum of 15 years of management experience in a legal or professional services organization is required.
Bachelor’s Degree preferred
Excellent presentation and communication skills are critical
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