A key priority to achieving success in our Firm is the Global Delivery Model (GDM). Within the Tax Line of Service (LoS), the GDM model focuses on developing Service Delivery Centers (SDCs) to perform routine tax activities that are high volume, low risk and non-client facing. The SDCs will focus on leveraging technology and standardized processes with a critical focus on efficiency. The SDC's are home to many of our critical business processes being delivered to PwC's Tax clients. Tax currently has many high priority positions that are critical to the development, implementation and future of the Service Delivery Centers.
The Demand team is charged with building deep relationships within the markets to help teams drive hours to the SDC's. This team is also responsible for managing the business rules and processes related to allocating work to the SDC's and assisting with resoliving demand processes related to allocating work to the SDC's and assisting with resolving demand related issues.
Position/Program Requirements
Minimum Year(s) of Experience: 7
Minimum Degree Required: Bachelor's degree in a business related field.
Certification(s) Required: At least one of the following: CPA, EA, Admission to the Bar, Professional Certification in Project Management (PMP), Six Sigma Black Belt/Lean Black Belt/Master Black Belt, Certified Business Intelligence Professional (CBIP), SAP Certified Professional, Oracle Certified Professional.
Certification(s) Preferred: In Lieu of one of the previously listed credentials, a Masters degree in Computer Science/Information Science or STEM Equivalent will be accepted.
Knowledge Preferred:
Demonstrates thought leader-level knowledge with, and/or a proven record of success, directing efforts in a senior role focusing on one or more of the following key capabilities:
resource management, operations and reporting, technology and innovation, quality and compliance, preferably for a global network of professional services firms, emphasizing the following:
- Building relationships with professionals from around the globe with diverse experiences and subject matter knowledge;
- Developing and managing the forecast and delivery of client service hours in a service delivery environment;
- Understanding of Tax compliance processes and current regulatory developments that affect the public accounting industry;
- Understanding of service delivery location selection methodologies for delivery of services based upon capacity, qualifications and understanding of engagement team needs; and,
- Managing for continuous improvement of processes and developing communications that support transfer of client service hours from the practice offices to the delivery centers.
Skills Preferred:
Demonstrates thought leader-level abilities with, and/or a proven record of success, directing efforts in a senior role defining, overseeing and leading complex projects, preferably for a global network of professional services firms, emphasizing the following:
- Performing risk assessments, developing work plans and project approaches and budgets, overseeing quality of deliverables and building teams to support the day-to-day execution of developed work plans;
- Building strong relationships and leading others to deliver quality results;
- Leading strategic planning process for their function and translating plans into tactical actions and implementation;
- Developing standard processes and communications to facilitate the efficient and timely transfer of client service hours from the practice offices to the delivery centers;
- Resolving escalated matters involving individual engagement teams, the delivery centers and other stakeholders;
- Acting as liaison with the Learning and Development and IT functions on process, technology and tools, especially as it relates to the development and management of delivery centers; and,
- Identifying and addressing client needs, especially within a global services delivery model and/or function.
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