The Director of USH Infrastructure will oversee multiple Infrastructure areas including network, telecommunications, servers, storage, databases and associated data cabling used to support the world renowned theme park. The role will be responsible for daily operations, maintenance and support of the infrastructure as well as delivery of new capabilities required to support the business roadmaps. This role requires extensive experience in the support and maintenance of large scale technology infrastructure. This role also requires experience in the migration and integration of infrastructure services across domains. This role requires proactive executive leadership, strong resource management and program management skills, and the ability to influence at the executive level. This Director will be responsible for influencing technology and business leaders to align with technology strategies, and will provide oversight and guidance for project initiatives impacting the supported infrastructure. This role will serve as the face of the organization for stability and reliability of the supported infrastructure. In addition, the Director will work cross functionally between parks and NBCU Enterprise Technology teams across coasts to ensure alignment of technology strategies.
• Oversees the effective delivery of daily operations across network, telecom, servers, storage, database and IDF’s supporting the park. Manages and develops department leaders to ensure that infrastructure areas are operating appropriately to meet business needs. Proactively researches and recommends courses of action to prevent problems and to maintain high service levels for the user community. Oversees the design, development, release and maintenance of technology infrastructure systems and services. Implements infrastructure and operations continuous-improvement programs.
• Oversees the successful project execution of the Parks Technology portfolio for all Infrastructure Services related projects. Participates in program and project planning and ensures resources are allocated appropriately.
• Works closely with key customers and internal stakeholders to build strong collaborative relationships. Understands business needs and drivers for service levels. Uses this information to drive innovative solutions and maintain a high level of internal customer satisfaction.
• Leads the development of infrastructure strategy, architecture, service delivery, standards, and procedures for the Infrastructure Services group. Analyzes and predicts trends and develops long-range plans designed to maintain cost effectiveness and competitiveness of the technology infrastructure. Participates in strategy planning activities, bringing a current knowledge and future vision of infrastructure technology and systems and best practices as related to the needs of the business. Influences and integrates Information Security Strategies into Infrastructure designs and operations.
• Leads the establishment of metrics, key performance indicators and service level agreements for driving the performance of infrastructure service delivery.
• Manages key Infrastructure vendors across all functions and stays current with developments in new technologies and platforms
Qualifications/Requirements
• 10 - 15 plus years’ experience in a large technology organization with proven experience partnering with client groups in support of broad scale IT Infrastructure and related IT processes.
• 5 - 7 plus years’ experience in a technology leadership position with a proven track record of implementing large scale infrastructure projects, managing multiple cross-functional teams or projects, and influencing senior-level management and key stakeholders.
• Ability to develop technology strategies and roadmaps and work across internal departments and businesses to align strategies.
• Strong leadership capability, executing as appropriate in the areas of responsibility.
• Extensive knowledge of infrastructure planning and operations, design, and deployment, as well as system life cycle management.
• Expertise in budget planning, financial management and resource management.
• Broad knowledge of current and emerging technologies including information security and disaster recovery.
• Strong business acumen and business planning skills.
• Exceptional project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment.
• Ability to improve operational efficiency; service delivery and information management across all infrastructure platforms.
• Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others.
• Experience with desktop and data center technologies and the environmental set up of a new data center.
• Knowledge of High availability design patterns.
• ITIL implementation and operation.
• Development of a dedicated IT Operations competency.
• Bachelor's or master's degree in computer science, information systems, business administration or related field; or equivalent work experience.
• Contract negotiation skills
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