At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will support the development of Global Underwriting Guidelines, govern underwriting rules, managing knowledge, documentation and more.
Developing a new Rules framework by:
Helping create a framework for Global Underwriting rules and guidelines by incorporating Financial, Business and Medical rules. To achieve this the Director will:
Create a project plan to bring together Regional and Country Chief UWs and teams
Build a framework to creating the standards,
Will leverage external public information and Re-insurer manual/ practices used
Will be responsible for helping implement new rules globally by understanding local context, driving changes required, creating project plans and program managing the overall implementation
Help build the quality standards to conduct regular Closed File Reviews (CFRs)/ Quality Checks on the UW decisions made globally. These standards will be used by the Quality assessment team to conduct quality checks
Design, implement and continuous improve the Knowledge Management system by:
Continuous improvement by creating a framework to review the rules and standards on a periodic basis by working with country/regional experts and collaborating with the Director of External research & Analytics
Evaluating the current Medical UW platforms (AURA) and come up with a plan to upgrade them to right standards. This will include working with external vendors, creating business requirements and helping drive execution
Will create and manage the UW manuals/guidelines
Create a global tracker and dashboard to create transparency on progress and areas of improvement
Contribute to a learning culture and help drive a continuous improvement culture
Determine opportunities and identify solutions to improve capabilities and efficiency
Performs other duties as assigned or required.
Essential Business Experience and Technical Skills:
Required:
Bachelor’s degree
12+ yrs. relevant work experience.
7+ years of Underwriting & Knowledge management experience
Preferred:
Master’s degree
Ability and flexibility to travel International
15+ yrs. relevant work experience.
Working level understanding of financial services industry and insurance in particular. Ideally experience with Underwriting rules and knowledge management.
Attention to detail, focus on technical analysis and problem resolution skills, applies objectivity and open-mindedness to decision making.
Project Management capabilities – Can manage projects and has the ability to put structure towards getting things done
Written and Verbal communication – Strong communicator. Has the ability to develop written power point and word based communication focused towards senior executives
Team Management – can manage and influence a desperate team driving specific projects
Knowledge of continuous improvement methodology (LEAN preferred), quality management principles and data analysis based on statistical process control.
Experience in financial services
Strong customer satisfaction and focus.
Business Category
Operations : Process Improvement
Travel
Up to 25%
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