Be a part of our team as we transform the Global Contact Center supporting American Express cardmembers and customer care professionals. Our Engineering Directors have both deep technical and strategic knowledge that drive superior solutions. So if leading a team of engineers, working in a cross functional technology environment, with a focus on delivering a Superior Customer experience is second nature to you, there’s no better place to build a career.
Transform technology and your career.
There’s no way around it, it takes a highly skilled and dedicated Leader to drive change and deliver outcomes. Here’s some of what you’ll be doing:
Establishing Single & Multi-site technical architectures
Investigating highly complex technical issues
Leading and mentoring technical team members
Providing troubleshooting and resolution of complex implementation issues within a project plan and across the strategy
Prioritizing the product backlog with the business effectively and meeting tight deadlines when required
Multitasking across multiple projects of varying size and technical complexity while focusing on details without losing sight of the bigger strategy
Balancing complex integrations and simple design
Aligning to a roadmap that integrates platforms through APIs
Qualifications
Bachelor’s degree in Engineering, Computer Science, or related field
Minimum 8+ years Genesys technical, hands on experience with focus on various Genesys technologies & solutions
Omni-Channel customer journey experience a definite asset
Experience with Java/JavaScript, Eclipse SDK & XML (SCXML/VXML) a definite asset
Familiar with TDM to IP gateways (Cisco, Audiocodes, Paraxip, etc.)
Familiar with Network Load Balancing platforms (NLB, F5)
Understand requirements specific to deploying IP telephony across both Cloud, LAN’s and WAN’s
Specialist in a minimum of 5 Genesys products (i.e. Framework, Conversation Manager, Composer/ORS, SIP, Outbound, GVP, etc.)
Ability to do Knowledge transfer with both internal staff and customers
Excellent written and verbal skills in English
At the core of Engineering
Every member of our team must be able to demonstrate the following technical, functional and leadership core competencies, including:
Agile Practices
Software Configuration
Automation
Programming/Software Development
Enterprise Architecture
Adaptive Communication
Analytical Thinking
Now submit your application online and subscribe to email or follow us on twitter to get similar jobs in the future.
Posts
