To provide effective commercial support to hotels and region operations in order to maximize revenue and profits. To drive the continued development and growth of customer service standards, revenue and profits from all hotels and to deliver Hilton’s mission relating to profit, people, customer and quality.
Develop the revenue management teams within the region so they are equipped with the skills and knowledge to maximize revenue and profit
Drive a revenue management culture throughout the region so that all regions of the business identify and maximize on all revenue and profit opportunities
Implement, maintain and measure operating standards for front office, bedroom reservations and C&B sales
Ensure professional and efficient utilization of all systems within the revenue operation, in line with company best practices and standard operating procedures
Ensure effective information gathering and analysis is conducted in order to identify and maximize on all possible opportunities and minimize any risks
Pro-actively participate in defining global, area and regional operating practices in order to deliver maximum commercial advantage
Integrate with other functions to ensure we exceed our customers, owners and shareholder expectations
What will I be doing?
As Director, Revenue Management – North China, you will be responsible for performing the following tasks to the highest standards:
Revenue & Yield Policies
Develop a rational and disciplined decision making process for maximizing revenue & profit whilst minimising risk under current and anticipated market conditions
Develop effective operating procedures to enable the consistent delivery of our brand promise
Commercial Support
Provide support & guidance to operations in order to drive maximum commercial performance through coaching, training, effective use of information & systems, and support in making the right short, medium & long term commercial decisions
Implementation
Manage and execute the implementation of front office & rooms related sales, marketing and product standards & technology in order to ensure effective adoption and benefit delivery
Planning and Organizing
Plans effectively within the revenue function and integrates with Sales, Marketing and Ecommerce plans
Creates annual plans for region initiatives and hotel activities to ensure aims and objectives are achieved and hotel schedules are realistic
Directs the specialist team to identify opportunities and risks within specific markets and implement initiatives and strategies to maximize revenue
Recommends, implements and monitors appropriate rate and availability activity responding to short, medium and long term business needs
Directs activities in the area of Revenue Management, Front Office Development, Business Analysis and Training and Development to ensure activities contribute to the overall success of the region
Manages the budget allocated within company guidelines.
Management Information
Develops and maintains information systems to provide accurate, relevant and up to date information
Delivers effective business analysis and intelligence to the all stakeholders in order to develop understanding of business trends and develop appropriate reactive and proactive initiatives
Provides the necessary forecast and demand information to sales, marketing and e-commerce/distribution to enable them to develop programs to deliver business to hotels in need periods
Implements systems and processes to monitor pricing policies and determine changes to drive performance
Develops, implements and monitors the necessary business processes that deliver useful, accurate and relevant information for analysis
Customer Relationships
Establishes, enhances and maintains productive, quality working relationships with internal and external customers
Implements and monitors processes and systems to ensure that accurate customer information is collected, maintained and made available in order to deliver outstanding customer service and develop relevant sales, marketing and distribution strategies
Liaises with area and regional colleagues, VP of Ops and General Managers to understand requirements and business needs from the revenue function
Attends and contributes to regional forums / meetings in order to deliver information, progress updates and participate in the development of future plans and strategies
Ensures hotels are kept up to date with systems changes and developments.
Team Management, Training and Development
Effectively manages the team and provides training and coaching to current and new employees to improve performance and to meet the current and future needs of the business
Maintains the required people and performance management documentation in line wit company requirements
Identifies training needs within the regional and hotel teams and plans development programs to address them
Contributes to the design of training and development plans and programs which are based on a systematic identification of personal and business needs
Carries out specialist training as appropriate
Manages the implementation of new systems and processes into the business in the area of reservations, revenue management and front office
Manages the implementation and training of systems and processes for new hotels in the region
Evaluates the impact training is having on the team's skills and business performance within the specialist regions identified
Project Development
Carries out and contributes to projects in order to drive knowledge, capability and performance
Initiatives and leads projects to drive revenue performance
Initiatives and leads projects that ensure the revenue teams within the region are trained and developed to maximise revenues
Initiates development and improvement of systems within revenue arena
Provides specialist support, advice and guidance for information systems in the overall sales function.
Job Requirements
What are we looking for?
As Director, Revenue Management – North China serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Required Qualifications
Experience:
At least 2 years practical working experience within revenue management in a hotel environment
Previous Systems Experience: Advanced Excel, PowerPoint & Word
Skills:
Management Skills i.e. Leadership, organization, communication, control
Good People Management Skills proven in previous Management position
Strong analytical skills
Qualities:
Sound technical knowledge of the day to day Management & operation of a Revenue Office
Sound knowledge of job related information technology
Commercial attitude and pro active sales approach
Ability to set, & maintain minimum standards
Ability to analyse data and identify significant trends
Friendly & outgoing personality
Sound knowledge of types & sources of business
Identified potential for future promotion with Hilton
Self Motivated
Ability to introduce change effectively
Languages: Ability to speak and write English fluently
Key Competencies:
Service Excellence
Teamwork & Relationships
Delivery
Business Focus
Education: BA/BS/Bachelor's Degree
Years of related experience: 2
Preferred Qualifications
At least 2 years working in an region or corporate role relating to distribution or revenue management
Previous Systems Experience:
PMS – OnQ
RMS – IDeaS
CRS – Pegasus
C&B Sales –Delphi
Access
Hilton Experience
Skill: Training
Languages: Ability to speak and write Mandarin fluently
Education: BA/BS/Bachelor's Degree
Years of related experience: 2
Management or supervisory experience type: Supervisory
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