The Aladdin Risk for Wealth Management business is effectively a start up with the broad reach of BlackRock and Aladdin. The successful candidate will be an integral part of the team and assume a Senior Client Relationship Manager position, servicing our clients across a range of activities including relationship management, project management, implementation of Aladdin capabilities, and providing product feedback and direction. The candidate must be able to obtain a deep understanding of the client’s entire organization and be imbedded into the client’s key Decision Makers and Business leaders to drive adoption and growth. The role will evolve over time as the business develops, but the initial focus will be on the successful completion and project management of a large multi-region client implementation.
Liaise with the client's key stakeholders and provide strong leadership for the Aladdin relationship
Establish strong personal relationships with senior clients, and represent all of BlackRock in a compelling fashion
Develop a strong working relationship with clients to support implementation and adoption of tools, including developing training and marketing materials for client use
Develop strong relationships with all groups within BlackRock Solutions and BlackRock to ensure an excellent client experience and convey client requirements to product teams as necessary
Lead day to day project management of client implementations, including updating project plans, documenting user requirements and managing action items
Play an integral role in the Business Process Review sessions during implementation, helping to organize themes and thoughts and develop future state documentation
Actively manage client communications regarding Aladdin product changes and improvements
Ensure a smooth transition from Implementation to Production support
Leadership and management skills to be the cultural flag-bearer with the ability to inspire people including:
Able to coach up ‘star’ mid-level managers on his / her team to higher levels of senior client engagement, i.e. lead by example: show people how to build and maintain relationships, then drive them to actually do it
Able to re-invent his / her team over time, via great new hires or upgrading existing talent
Manage a team of matrixed resources involved in the client implementation
Knowledge/Experience:
Uncovers and meets the need of external clients; builds strong working partnerships with clients and internal organization; acts with urgency and works hard to address client demands; effectively manages clients’ expectations and delivers value-added service
Understands business, financial and technical terminology, including how organizations operate, compete, profit and grow. Keeps abreast of developments in own field and considers how this knowledge can be applied
Demonstrated experience successfully leading strategic initiatives within a global organization
Leads individuals and team to achieve objectives and drive results; inspires and motivates people to the highest levels of performance. Is accessible, engaged and a positive force for change. Provides timely and actionable feedback
Committed to gaining relevant knowledge, skills and experience in commercial markets; utilizes market expertise and savvy to leverage this role; stays passionate about the business and maintains current knowledge about competitor products and services
Strong project management and coordination skills
Strong problem solving/analytical thinking
Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients
Technologically “aware” to be conversant with clients and visualize opportunities. Technology knowledge is important, but a deep skillset is not necessary.
Ability to operate as a self-starter, operating with limited guidance in a highly matrixed organization
Enjoys a fast-paced, high-intensity environment; able to manage multiple priorities
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