Role responsibilities
Drive Customer Analytics Project execution in Business Analytics:
Lead the deployment of complex analytical frameworks that analyze the impact of Pfizer’s customer / digital investment programs across the globe.
Lead cross functional teams providing customer analytics expertise for prioritized global enterprise customer initiatives.
Working with the other members of the team, help drive evolution of enterprise customer analytics by leveraging emerging capabilities (e.g. machine learning, cognitive computing, deep learning) in close partnership with the members of the Analytic Innovation team (a separate StratCo team).
Assist the Customer Analytics Center Lead with the design, development and deployment of scalable analytic tools and frameworks in support of developing BA capabilities in customer analytics.
Support and enable knowledge management standards, continuous improvement, and consistent service delivery across BA in conjunction with other leaders.
Proactively partner with the regional Scaled Analytics teams across Americas, EMEA and Asia in delivering thought leadership that develops customer / digital analytic skills for region/market needs, with potential for global scale.
“Success” will be gauged via:
Client satisfaction measures
Demonstrated increasing capacity and response time
Budget adherence
100% of projects in compliance with Customer Engagement Program (CEP) regulations
Qualifications
Education:
Advanced post-baccalaureate degree in business, decision analysis, or medicine / science.
Experience:
12+ years of strong multi-discipline analytics experience, with a preference for experience in the management consulting or digital analytics space across different industries.
Demonstrated ability to manage and grow analytic capabilities, and to be change agile.
Exceptional change and transformation leadership demonstrated by a background of thriving in change situations.
Strong collaborative skills and ability to maintain strong cross-functional and cross-team ties to influence colleagues outside direct reporting structure.
Experienced in budget and project management.
Technical skills and competencies:
Demonstrated strong strategic, conceptual and analytical thinking
Ability to lead large scale projects with senior leaders, to quickly understand business strategies, to identify analytics needs and build effective solution options.
Exceptional communication skills: Can readily align interpersonal style with the individual needs of customers; can understand, translate, and distill the complex, technical findings of the team into clear commentary that enables senior leaders to comprehend the potential opportunities, costs, risks, issues, and returns, thereby facilitating effective decision-making.
Highly collaborative: Manages projects with, and through, others; shares responsibility and credit; develops self and others through teamwork; helps others take appropriate risks; communicates frequently with team members earning the respect and trust of the team; expert in working in global environment and across time zones
Strong project management skills: Clearly articulates scope and deliverable of projects; breaks complex initiatives into detailed component parts, and sequences actions appropriately; develops action plans and monitors progress independently
Demonstrated understanding and generation of insights in customer / digital analytics space, combined with the ability to translate insights into actionable plans.
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