An exciting opportunity has arisen for a highly talented Director of Rooms to join the pre-opening team at Jumeirah Bali Hotel.
The main purpose of this role is to provide strategic leadership and direction to ensure the Rooms operation achieves set goals and contributes positively to the guest experience, and overall profitability of the hotel whilst maintaining Jumeirah Brand standards at all times.
Actively participate and contribute to all Rooms & Housekeeping departments’ daily functions to ensure the highest level of service is being delivered throughout the hotel at all times
Conduct frequent hotel inspections in one or more of the following areas on a daily basis (Guest rooms, Public areas, Rooms & Housekeeping back-of-house areas) and to ensure that the necessary follow up work of the area(s) inspected is completed
Support and actively participate in the planning and execution of the hotel’s overall staff development and retention efforts
Anticipate and strives to meet and exceed customer expectation.
Consistently drives innovative ideas to ensure cutting edge amongst the competition
Leads the team by example, constantly motivating to achieve a high quality of productivity and standards
Ensures all colleagues follow health and safety procedures
Ensures the privacy and security of in-house guests are maintained by the team at all times
Ensure all colleagues abide by the hotel policy and procedures
Welcome VVIP’s upon arrival and departure
Conducts communication meetings monthly with the Section Heads
Assists in the preparation of Rooms Sales and Expenses budget
Identify training needs of the department and implement a training plan in conjunction with the Sections Heads
Is fully proficient in the hotel Property Management System
Ensure that the department is fully manned at all times as per the manning budget
Handles customer complaints effectively in close liaison with other departments
Takes corrective action when required to improve safety at work areas
To coordinate the overall effort of accountable areas towards ensuring maximum guest fulfillment as it relates to excellence in product quality and service
To facilitate the overall effort of revenue producing accountable areas towards maximization of gross revenues and revenue per room (i.e. occupancy increases, rate management, effective selling, suggestive selling, etc.)
Resolve customer complaints as appropriate to maintain high level of customer satisfaction and quality
Perform special projects and other responsibilities as assigned
Participate in task force and committees as requested
Initiate daily checks on standards and quality to maximize on scores in the monthly CSI
Approval of all Rooms Division purchase requests
Develop, recommend, implement and manage the Rooms Division’s annual budget, business/marketing plan, forecast and objectives to meet /exceed Management expectations
To formulate a capital expenditure plan each year according to the needs of the department
To assist in the compilation of weekly and monthly statistics
Coordinate induction and training of starters in the department
To comply with local legislations as required by the authorities
To respond to any changes in the department positively and as dictated by the needs of the industry, company and hotel operation
To ensure that all colleagues are not discriminated and treated fairly as outlined in their terms and conditions of employment, local legislation and company policies and procedures
Cover Senior Manager on Duty shifts as required
Manage the Human Resources in the Rooms Division in order to attract, retain and motivate the employees. Hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate as appropriate
To administer the overall effort of accountable areas towards control of cost and expenses without compromising the guest expenses so as to maximize efficiency, productivity, departmental profitability and retention
To assist and to participate in the training, development and the education process of staff to ensure effective communication, proficiency and a high level of morale throughout
To interface, develop and maintain a high level of cohesiveness internally within accountable area and with all areas throughout the Resort to ensure integrity, credibility and maximum result towards overall Resort goals
Ensure that SOP’s are continuously updated and all colleagues are aware of their relevant standard operating procedures
About You
In order to be considered for this role, the essential qualifications you would need to have are:
A Bachelor’s degree or equivalent diploma in Hotel Administrations or business administration
At least 2 years in a position of direct responsibility as Director of Rooms or within luxury hotel/resort. It is preferable to have previously experience in housekeeping and essential in all the departments that represent front office (concierge, reception, executive club, guest relations)
Skills- be able to demonstrate highly developed Rooms Management and Leadership skill set
Excellent written and verbal English skills
Strong computer skills
Competencies- Has high degree of intelligence and charisma and relates well to others. Takes initiative and works through obstacles, taking personal responsibilities for results. Demonstrates the value of our guiding principles: teamwork, respire, innovation, people focus, integrity and continuous growth Awareness and sensitivity to the concept of luxury and quality.
Confident with guest interactions. Responsive and genuine with guests and colleagues
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