The Senior Director of Corporate IT Operations reports directly to the CIO and is responsible for providing strategic leadership and guidance for planning, implementing and managing the Blackboard production and non-production computing environment, including enterprise system operations, technical services and support and network/telecom in compliance with Blackboard policies, standards and procedures. The Senior Director collaborates with the Senior Leadership Team and other key stakeholders to establish goals and define IT Operations strategy and objectives. Additional responsibilities include facilitating, cultivating and driving innovation across IT in support of Blackboard business objectives.
The Senior Director ensures that the operational efficiency and integrity for all IT infrastructure services are met through established best practices to drive improved efficiency and scalability. The Senior Director will focus on continuous cost reduction to free up operating expense that can be redeployed to strategic investments.
The Senior Director provides formal supervision and coaching for the IT Operations team and sets vision and direction to inspire and drive continuous improvement of IT policies, standards and procedures.
The Senior Director is expected to demonstrate significant depth and breadth of leadership expertise to establish strategic direction and develop strategic relationships as well as significant expertise in IT Operations management and system operations. Additionally, the Senior Director is expected to demonstrate Blackboard leadership behaviors in all interactions.
Functional / Technical Responsibilities
The Senior Director of Corporate IT Operations is responsible for:
1. Infrastructure and Network Services
Designing and conceptualizing IT infrastructure, data center and hardware infrastructure.
Monitoring and optimizing resource availability and performance, infrastructure services and providing DR / continuity testing.
Supporting enterprise systems admin.
Developing and designing DB strategies.
Managing and optimizing facilities, demand/capacity, scalability, and load balance, etc.
Supporting Data Center, distributed computing infrastructure, and database administration.
Implementing infrastructure strategy and supporting infrastructure management.
Managing network operations.
Managing enterprise infrastructure & maintenance.
2. End-User Support Services
Promoting use of Tier 0.
Tier 1 services: Advocating for the customer in ensuring service restoration, minimizing business impact.
Providing tech support to individual users.
3. Service Management
Designing implementation, measurement and continuous improvement of IT services.
Promoting process approach to service provision.
Focusing on customer needs for services.
4. Engineering
Designing, constructing, testing, measuring and continuously improving computer systems at desktop, server, OS, DB, or voice layer.
Integrating and testing HW & SW interfaces for optimal performance.
5. People Management
Providing direct oversight of Directors/Managers overseeing each of the Technical Operations functions.
Sharing knowledge and developing staff capabilities to strengthen understanding of IT industry and business issues and best practices; evaluating implications to IT.
Developing and communicating organizational objectives; inspiring and motivating team members to achieve results.
Building organizational talent by creating a learning environment that ensures employees realize their highest potential.
6. Relationship Management
Working in partnership with IT senior leaders on all IT strategic initiatives and to continuously improve IT policies, standards and procedures by anticipating issues, providing advice and sharing knowledge and best practices.
Developing strategic relationships with other executive team members and business partners and partnering across the IT Senior Leadership team to align with Blackboard internal and external client demands.
Demonstrating ability to communicate complex and technical issues to diverse audiences across the Blackboard enterprise, both verbally and in writing, in an easy to understood and actionable manner.
PROFESSIONAL QUALIFICATIONS
REQUIRED SKILLS:
Bachelor's degree in Information Technology, Computer Science, Engineering or related field.
8+ years related work experience.
Leadership experience managing a large staff organization.
Knowledge and application of principles of enterprise architecture.
Experience developing and executing against enterprise architecture strategy.
PREFERRED SKILLS:
Master's degree in Information Technology, Computer Science, Engineering or related field.
Critical Competencies include: Building Organizational Talent, Building Trust, Change Leadership, Decision Making (executive role), Developing Strategic Relationships, Empowering Others, Entrepreneurial Spirit, Establishing Strategic Direction, Executive Disposition, Mobilizing Resources, Reading the Environment, Team Development, Visionary Leadership
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