The CBU (Client Business Unit) Director has oversight and responsibility for annual ER in excess of $40m, PM, Service Delivery, Client Satisfaction, and OE. The CBU is the primary point of contact for the client with responsibility for growing/maintaining the business relationship and account. The role provides leadership to the account team with the ultimate goal of continuously improving customer satisfaction. Areas of focus include: cultivating customer executive relationships/engagement, understanding customer business strategy, ensuring Atos services are aligned with the customer, leveraging company resources to bring innovation supporting the customer's business and processes, driving additional profitable growth within the account, setting strategy for customer account inclusive of protecting interest of Atos, managing the engagement through interfaces across Atos (domestically & globally where appropriate). Responsibility for full account P&L, meeting all contractual commitments and objectives as defined by the Statement of Work, and staff assignment and development.
- Bachelor’s degree
- 5+ years of experience in the IT Services industry
- Demonstrated leadership ability
- Proven ability to perform in a matrixed organization to deliver results
- Strong communication skills, detail-oriented & able to work in a challenging and fast-paced environment
- Client interface skills, both for business development, issue resolution, and negotiations.
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