We are looking for a Director to oversee our research and planning efforts for our consumer oriented platforms and channels. The ideal candidate will have a high degree of user empathy, and will be able to tell a compelling story about the motivations and intentions of our users, inspiring all stakeholders towards “Aha!” moments. Additionally, you must have impeccable interpersonal, people management and influencing skills, a proven drive for success, and a deep professionalism in your work.
Mentoring, leading, and building a world-class User Research team. The User Research team focused on our consumer brand spans a range of experience and skills sets, from junior to industry expert; from qualitative, insights- and lab- focused to quantitative and mixed methods oriented. Together, this team impacts all of our consumer mobile, browser, and ATM touchpoints, from multiple geographic locations.
Integrating original research, conducted by your team, with market research, Voice-Of-the-Customer and analytics to inform data-driven recommendations. This will require forming strong partnerships with other research functions, marketing and business partners, refining systems for capturing research, as well as guiding the teams on forming concise and actionable recommendations
Engaging on and, as appropriate, overseeing platform and channel strategy efforts by design strategy
Strategic planning and portfolio management with regard to consumer research questions (work initiated by xPRS) and product-release driven research (ie user testing, usability testing, UAT, surveys, etc.)
Overview and guidance of the research projects & programs managed and executed by your team
Resource allocation management and workforce planning
Qualifications
EXPERIENCE/EDUCATION REQUIREMENTS:
15+ years of user experience with multifaceted responsibilities, with at least 5 years experience managing and mentoring researchers.
Experience in-industry, or analogous industry (financial services, healthcare, education, or real estate) preferred.
Related experience in another field such as interactive design, information architecture, and/or market research is a plus.
Strong understanding of user interface design practices and principles a must—better still if you can demonstrate experience relating to research.
BFA/ BA or M.A. in human computer interaction, cognitive psychology, anthropology, product design, or related field considered an advantage.
Ability to communicate research results, graphically depict data, and justify methods and approaches—orally and in writing—considered a good thing (wild gesturing optional).
Strong moderation skills and methods for group facilitation and consensus building.
· High level of intellectual curiosity and comfort with ambiguity
· Strong interpersonal skills and ability to interact effectively with all levels of management
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