As a Cloud Platform Technical Solutions Engineer, you will combine software development, networking, and systems administration expertise with an aptitude for technical advising, troubleshooting and analysis. You will work across multiple customer-facing teams to improve the product's vision and to make global businesses and organizations successful. You are a technical solutions expert, who will help Fidelity’s businesses and associates approach and resolve technology problems and design Fidelity-scale services.
You have experience diagnosing and resolving customer problems for Cloud Platform products; Engineer and implement new operations, productivity and investigation tools to increase efficiency for Technical Solutions Engineering.
You have strong network administration and troubleshooting skills; good understanding of Linux system administration
You are comfortable in the role of consultant and subject matter expert for Product Managers, Software Engineering teams, Sales Engineers, Site Reliability Engineers, and Strategic Customer Engineers to resolve technical deployment obstacles and improve the product's vision.
Your ability to obtain and maintain an in-depth understanding of Fidelity's product technology and underlying hardware and software architectures, to build in-product self-service solutions.
Your experience includes working closely with multiple Product Management and Software Engineering teams on understanding ways to improve the product, and interact with our Site Reliability Engineering teams to drive production excellence.
You are an advocate for our customers in representing their issues to Product Management and Software Engineering and develop innovative ways to resolve issues
You have outstanding account management, follow-through, resourcefulness, attention to detail and verbal and written communication skills.
The Value You Deliver
Experience with cloud storage solutions, public cloud provider solutions, Cloud networking solutions and distributed computing technology.
Experience helping design and advise on Cloud adoption for AWS, Google, Azure, or Softlayer.
Experience developing web applications with Python, Go, Java, or other scripting languages.
Experience designing solutions around Docker containers or porting apps to cloud service providers like AWS, Google, Azure.
Experience codifying patterns and automation software for cloud services.
Strong understanding of web development protocols (i.e. HTML5, AJAX, XML, JSON, RFCs 2109/2965, 1945/2616)
Understanding of Linux or Windows systems from kernel to shell and beyond, taking in system libraries, file systems and client-server protocols along the way.
How Your Work Impacts the Organization
As leaders in the financial industry for use of cloud computing, the Fidelity Cloud Platform Team helps our Fidelity business technology partners transition their application portfolio to fully leverage the value of cloud technology. Our teams design and implement solutions for our technology organizations with custom features, security and support—all with Fidelity's philosophy of innovation and vitality in mind.
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