The Department of Human Resources Management (HRM) supports PAHO’s mission of working in and with countries towards the improvement of health and quality of life in the countries of the Americas through strategic, innovative and variable human resources practices, policies, programs and services to attract, engage and retain highly qualified, talented staff committed to excellence, mutual respect and trust.
DESCRIPTION OF DUTIES
Under the direct supervision of the Director, Human Resources Management (HRM) and the general supervision of the Director of Administration (AM), the incumbent is responsible for, but is not limited to, the following assigned duties:
Provide strategic oversight of the Organization’s medical services provided to staff; evaluate medical examinations of selected candidates prior to hiring process; advise the Administration on the candidates’ medical fitness for the posts for which they are considered; review staff members’ periodic medical examinations with regard to fitness for duty; review medical examinations prior to end of service to determine staff members’ fitness and health status at the time of separation from the Organization;
Monitor the use of sick leave of staff members in the Region; provide regular reports to the Administration presenting statistical data and identifying patterns, when possible; advise the Administration regarding cases of extended and/or frequent sick leave and fitness for duty following recovery from serious illness or accidents; manage cases of extended sick leave that reach Sick Leave Under Insurance Cover (SLIC) and/or need to be presented to the Pension Board for Disability Benefits;
Evaluate the work environment to identify safety and health hazards; inform management and make recommendations as necessary; inform staff members of work-related hazards and of preventive measures;
Make decisions on medical and health related emergencies;
Make recommendations or proposals with regard to occupational health and health promotion and education;
Represent AMRO in WHO global Health and Medical Services community;
Supervise the Health and Well Being Unit, including direct supervision of the Health and Well Being Specialist;
Manage Health Promotion Initiatives;
Develop and/or promote the development of programs for healthy lifestyles;
Oversee case management of occupational and non-occupational illness and injuries according to the Staff Rules of the Organization. Liaise with the staff members’ personal physicians and the Medical Referee and counterparts of the World Health Organization to ensure compliance with Staff Rules and Regulations;
Oversee preventive medicine programs and services. Liaise with technical units of the Organization as needed to develop such programs;
Oversee confidential personnel health records; oversee the transition to an electronic medical record system;
Oversee preparation of statistical reports to identify occupational and non-occupational illnesses and to evaluate Health Unit demand for its services;
Manage and develop administrative guidelines, systems and procedures; prepare draft policy documents on health related matters;
Formulate and recommend policies and strategies to improve the functions of the Health Unit; administer, allocate and monitor the Unit’s financial, logistical and staff resources; prepare, and justify the Unit’s program and budget proposals;
Oversee the Health and Well Being Team web site and social media communications;
Establish policies, protocols and procedures to improve service delivery and to address staff health- related emergencies in the workplace;
Manage contracts with medical and occupational health service providers retained by the Organization; seek to become knowledgeable about the Regions' health care providers, medical facilities, and establish a functional network of service providers;
Perform other related duties, as assigned.
REQUIRED QUALIFICATIONS
Education:
Essential: A medical degree (MD) from a recognized university and postgraduate degree or specialization in family medicine or internal medicine from a recognized institution.
Desirable: A master’s degree in Healthcare Management or Occupational Health would be an asset. A license to practice as a physician from a United States State Authority would be an asset.
Experience:
Essential: Thirteen years of clinical experience in internal and general medicine either in private practice, hospitals or in a corporate environment, including clinical protocols and health related issues for travelers. Of these, the last five years must include experience in active medical practice.
Desirable: Professional medical practice experience within an international or multinational organization would be an asset.
SKILLS:
PAHO Competencies:
Intrainstitutional Action: Displays, through leadership and decisions, understanding of the political systems and underlying drivers. Plans and evaluates both unit and individual results to achieve the PAHO's mission. Requires that projects be grounded in scientific evidence and that they be consistent with PAHO's vision, mission and values, and appropriate for the setting in which they will be carried out. Demonstrates a full commitment to the mission and values of the Organization by aligning the area of work with the strategic direction of the Organization. Behaves consistently in accordance with the Code of Ethics of the Organization.
Communication: Leads the development of an environment that actively establishes and proactively engages in productive dialogues that involve multicultural environments. Encourages the skills and behaviors that facilitate productive dialogues. Expresses points of view effectively.
Information Management: Processes and analyzes the data objectively, presenting it clearly and equitably. Leads the effort to acquire relevant and selected information that facilitates the achievement of organizational results. Evaluates/leads the evaluation of information systems on the basis of its advantages/disadvantages for processing information relevant to the area of work.
Teamwork: Develops a high performing team in one’s operational area and also encourages teamwork across the Organization. Establishes and models the standard for teams and teamwork. Provides significant contributions when participating in internal and external work teams. Initiates and leads mutually beneficial productive interpersonal relationships based on trust, both inside and outside the Organization.
Accountability: Accepts responsibility for the results, for the work of subordinates, for the tasks delegated, the deadlines, and any deviations from them. Requires and oversees the adherence according to the budget. Monitors the progress made upon reaching the objectives and deadlines. For any deviations on the work plan, looks for corrective actions.
Leadership: Ensures that others buy into leader's mission, goals, agenda, climate, tone and policy. Sets a good example by modeling behaviors that align with the Organization's vision, mission and values. Ensures that their team tasks are completed. Is able to communicate easily within the unit and across the Organization, is enthusiastic and committed to the team. Provides feedback and coaching.
Service Orientation: Creates, maintains and encourages a client orientated culture. Seeks information about the real, underlying needs of the client, beyond those expressed initially, and matches these to available (or customized) products or services. Looks for long-term relationships with the client.
Technical Expertise:
Theoretical and practical knowledge and awareness of latest diagnostic techniques and clinical practice; nutrition, healthy lifestyle; vaccines for tropical and other infectious diseases; and of occupational health awareness.
Thorough understanding of the principles and practice of occupational medicine, as well as management of medical services.
Interpretation, application, and/or development/adaptation of policies, principles and practices which address the needs of human resources; problems involve issues of a highly sensitive nature with important organizational implications.
Strong public health and strategic thinking background demonstrating resourcefulness, initiative, leadership qualities, skills to deals with difficult situations and sensitive areas.
Strong professional oral and writing skills, including the development of reports, oral presentations, and technical/persuasive documents for consideration at the highest levels of the Organization.
Languages:
Very good knowledge of English with a working knowledge of Spanish. Knowledge of French and/or Portuguese would be an asset.
IT Skills:
Demonstrated ability to effectively use a computer and utilize software programs such as Microsoft Office Word, Excel, PowerPoint and Outlook. Other IT skills and knowledge of other software programs such as Visio, Microsoft SharePoint and Project, and familiarity with at least one Enterprise Resource Planning (ERP) system would be an asset.
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