Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind - making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. Our network – VisaNet processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy.
Job Description
Do you have a passion for crafting and delivering amazing insights that produce business results? Do you seek out challenging work that will flex your intellectual muscles? If you do and you like to collaborate with similar minded people, the Voice of the Consumer team has an immediate opening for a Director at our Foster City campus. This person will work closely across the Product, Innovation & Strategic Partnerships, Developer, and Design teams located at the Foster City and San Francisco campuses.
As part of the Voice of the Consumer team you will be responsible for cultivating and maintaining consultative-based relationships with senior leaders across designated business lines. You will lead development of the annual learning agenda for one or more businesses and identify consumer attitudes, needs, behaviors and emerging consumer trends that provide insights to drive business results. The successful candidate must be a self-starter, curious and creative in their thinking; have an expert level of knowledge of market research, analysis and insight generation. In this role, you will:
· Successfully define business and research objectives, scope and manage qualitative and quantitative market research including large, multi-client, global programs
· Conduct fact-based qualitative and quantitative market research about customers, competitors and the market and translate data into actionable business implications that drive business outcomes / results
· Display expertise with current market research tools and methods, and continuously surface innovative approaches to solving problems
· Apply your excellent understanding of qualitative and quantitative research methods and statistics (e.g., linear models, logistic regression, sampling, SEM, LISREL)
· Meaningfully summarize research and succinctly communicate conclusions and recommendations in well-developed documents and presentations targeted to executive stakeholder audiences
· Use a consultative approach to develop strong relationships with key and senior business partners that will enable you to identify and translate business requirements into an annual research agenda that supports the strategic imperatives for the business
· Conduct quarterly review and plan discussions with senior business leaders to share knowledge, use voice of the consumer to inform and influence business decisions and strategies, and identify additional opportunities to add value
· Share knowledge broadly across the organization to deepen understanding of consumers globally in order to drive insights into business decision making and results
· Distill findings across a multitude of sources and identify key insights that will drive business decisions; Synthesize existing research on key global consumers and deliver it in an inspiring and easily understandable way
· Establish ongoing working relationships with regional market research & insights leads to share knowledge, co-create and share global best practices for conducting market research at Visa that lead to greater consistency in approach and results, and identify and coordinate global research programs
· Build fact bases of knowledge and thought leadership POVs on key business issues/topics and key consumer groups
Qualifications
· Bachelor’s degree in Consumer Behavior, Psychology, Marketing, Statistics, or related field required; Graduate degree in marketing, market research, psychology, sociology, anthropology, or related field preferred; M.B.A. / M.M.R. strongly preferred
· 6 – 12 years of experience managing custom market research and insights projects (plus one or more of the following highly desired: high tech, market research vendor, ad agency, business consulting, payments industry, or marketing experience)
· Masterful at uncovering insights with the ability to inspire and influence others to act on insights and ability to work across disciplines to turn insights into action with a portfolio that includes examples of leading strategic research with significant business outcomes
· Guru on a broad range of traditional and emerging qualitative and quantitative research techniques and methodologies with ability to articulate pros and cons and recommend most appropriate method; Multi-country research management experience required
· Exemplary communications skills; Strong business acumen; Strong interpersonal and collaboration skills, Ability to manage through ambiguity; Display strong sense of urgency; Excellent executive presence, Someone who gets things done
· Excellent ability to develop clear and compelling presentations for delivery to senior executives
· Highly effective written and verbal communication skills including the ability to present with impact; Must be fluent in English
· Must be organized, proactive, curious and solution oriented looking for ways to contribute added value; Possess strong planning, problem solving, teamwork and relationship-building skills
· Expertly capable of analyzing and synthesizing qualitative and quantitative information
· Ability to travel up to 25% (including occasional international travel)
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