The Director, Voice of Customer will help shape the future of our projects and services by increasing customer-first thinking. This role will leverage VOC data analysis and reporting and focus on root cause analysis to help improve product and processes.
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Builds and maintains vendor relationships
Cultivates an environment where associates respect and adhere to company standards of integrity and ethics
Develops and implements strategies to attract and maintain a highly skilled and engaged workforce
Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals
Develops and oversees the execution of the product vision, strategy, and roadmap for the team in support of corporate goals and objectives
Directs strategic and analytic projects to support the strategy
Drives product implementation and deployment for large complex projects
Leads multiple cross-functional project teams to drive the product portfolio throughout the product life cycle
Provides overall direction
Minimum Qualifications
2 years supervisory experience.
Bachelor's degree in business, information technology, or related field and 5 years experience in e-commerce, strategy, consulting or related field, OR 7 years experience in e-commerce, strategy, consulting or related field.
Additional Preferred Qualifications
5 years experience in retail or e-commerce industry.
7 years consulting experience.
7 years experience in product development.
7 years experience in program management.
7 years experience in roles that focused on customer first iniatives.
Master's in Business Administra
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