Advertising agencies of all sizes play a key role in helping small and medium businesses find success on Facebook. This position will be directly responsible for enabling key agency partners to drive results for their customers – through consultation, education, and support. Ideal candidates will have the ability to drive marketing strategy within agencies coupled with a willingness to roll up their sleeves and execute the tactics. Success in this position requires exceptional consultative sales, coaching, and client service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results. This position is full-time and located in our Austin, Texas office.
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Become an expert in Facebook’s solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs
Provide dedicated account management to strategic agency accounts
Develop and implement programs to improve the agency experience
Consult and coach agencies to achieve greater results on Facebook
Troubleshoot and resolve issues in a timely manner
Identify opportunities to improve ad products and the customer experience
Work cross-functionally within sales and other Facebook organizations to drive revenue and increase customer satisfaction
Minimum Qualifications
BA/BS degree
1+ year working directly with digital media
Demonstrated ability to work and collaborate within a team
Must be legally authorized to work in the United States
Preferred Qualifications
Entrepreneurial and experience dealing with ambiguity
Ability to prioritize and manage tasks within an environment
Experience working with or in support of communities.
Experience working with or in support of diverse communities.
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