The User Research Director is a passionate and skilled practitioner eager to develop his/her skills in the creation and research of enterprise digital products. As a User Research Director you will work directly with product stakeholders in the definition, setup, and execution of research efforts to support the creation of products that further the mission of Mastercard Digital Payments & Labs.
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Oversee all research efforts within the Digital Payments and Labs Division of Mastercard
Define success criteria for research efforts in conjunction with key product stakeholders
Manage a team of practitioners in the logistical setup and execution of multiple research efforts on an ongoing basis
Champion a ‘test & learn’ approach to digital product creation at Mastercard
Excel at the communication of research findings in order to directly affect strategic and tactical aspects of digital product design and development
Be open to new challenges and demonstrate your desire to develop as a subject matter expert, and leader
All About You
You have significant previous experience in the user experience design and research field
You have comfort and familiarity with front end web development technologies
You have an understanding of mobile design best practices
You have comfort and familiarities with research technologies including but not limited to prototyping software such as Axure, and remote survey software such as Qualtrix
You approach design and research as an iterative process with users at its center
You’re experienced in rapidly creating prototypes in a range of fidelities in order to support user experience testing efforts
You have conducted qualitative, quantitative, generative, and evaluative user research efforts at a large scale in support of global enterprise products
You are willing to travel with your team and stakeholders into markets to conduct required research efforts locally in order gain the best possible results
You have experience overseeing the technology needed in order to maintain a state of the art user research facility
You have managed a research a team of professionals in the capacities outlined above
You’re excited about the digital payments and commerce space
Experience in the B2B2C digital product space preferable
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