The Global Facilities Management Director is part of the Integrated Workplace Services leadership team within WDC. This role will lead global strategy development of Facilities Management and will collaborate with the Geography Execution teams on the implementation of the strategies.
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Develop global Facilities Management Strategy, guidelines, standards, KPIs (success metrics) and reporting. FM scope includes Maintenance, Custodial, Landscaping, Reception Service, Mail & Package, etc)
Ensure strong global alignment, coordination and connectivity with stakeholders and internal business partners
Lead a global strategy-focused team, with dotted-line accountability for the geo FM execution-focused teams
Manage global relationships with key external service providers with an emphasis on vested/collaborative outcome-based relationships. This role will also lead competitive bidding processes, develop commercial agreements, and oversee performance management processes (Periodic Business Reviews)
Work collaboratively with WD+C IWS Geography Facilities Teams and across WD+C and partner functions to help drive consistency in the FM platform
Serve as facilities management subject matter expert (SME) providing consultation and deployment of global best practices for local adaptation
Qualifications
We're looking for someone who has Industry experience in developing and leading Employee and Facilities Service delivery model solutions including:
Business Strategies
Procurement Strategies
Contracting Strategies and
Vendor Account Management Strategies
Transition Management Strategies
The role will work collaboratively with WDC IWS Geography Teams and across WDC & Partner Functions such as Global Procurement and Global Finance to help drive the vision for enhancing the employee experience and productivity thru best in class delivery models.
Other considerations:
BA or BS required; focus on Facilities/Business Management degree or Facilities Management certification desired.
10+ years of experience desired in real estate, facilities management, construction management or related field, ideally in the provision of facilities for management.
Strong customer relationship management skills
High energy and enthusiasm to effectively manage the organization and service delivery function
Strong analytical and strategic problem solving capabilities
High profile communication skills and leadership skills with the ability to influence multiple business partners across all levels with differing points of view
Ability to operate independently and effectively in an ambiguous environment
Must have experience leading a large team (100+) including entry level employee based functions
Experience mentoring a team and fostering an environment of continuous learning and development
Must have experience with vendor negotiations and vendor management
Successful background working in and navigating in a corporate matrix environment
Must have strong project management skills and an ability to oversee multiple projects simultaneously
Proven track record resolving complex business issues and making sound decisions
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