Lead large scale, transformative U.S. Business initiatives including corporate restructurings and regulatory initiatives. Drive the change management process across all areas of the business functions, interacting regularly with senior officers across U.S. Business (Metlife Holdings, P&C, Group Benefits, Retirement & Income Solutions, US Direct) and corporate partners (Global Technology & Operations, Legal, Compliance, Finance, Marketing). Drive complex decisions that impact plans, timelines and outcomes for the business and dependent partners. Lead under high degree of change and aggressive expectations.
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Execute on Program Management Office responsibilities across key large scale initiatives (e.g. Corporate Rebranding; Retail Separation; DOL compliance): assisting in the setup of a change management structure and leading key project teams
Coordinate the development of target operating models for all Lines of Businesses (Retirement & Income Solutions, MetLife Holdings, Group, P&C, Direct) and functions (Product/Markets/Channels, Distribution, Sales Compensation, Marketing, Underwriting, Fund Management,), relative to the program
Lead Target Operating Models sessions designed to clearly identify key assumptions to be made for Day 1 implementation, Key Dependencies, and impacts to People, Process and Technology.
Coordinate efforts across the business and technology to achieve required Day 1 plans.
Lead development of key work streams as needed (until sponsors and leads within the business are identified and formal plans are stood up and executed.)
Coordinate efforts across business and technology to ensure all teams are driving toward the same change management timelines and goals, and developing detailed plans and dependencies to ensure cross team alignment.
Execute on U.S. Business Change Management Plan, driven by the development of target operating models for each function of the U.S. business impacted by the change.
Lead multiple work stream teams (approximately 10-20 per program) and over 25 leaders at the Senior Management levels
Required Qualifications
Bachelor Degree
Preferred Qualifications
5-10 years of experience leading large scale change management initiatives with increasing levels of accountability and responsibility within the financial services/ Insurance industry
Proven record of success in leading complex, large-scale business, technology and change programs with significant financial and operating model impact
Strategic thinker with the ability to influence direction
Ability to lead in an autonomous work environment
Accomplished change management leader, able to operate effectively in a highly matrix environment
Strong leader with demonstrated sound business judgment
Able to inspire the trust, confidence and respect of peers and other senior leaders
Strong interpersonal and teamwork skills – including oral and written communications, relationship building, collaboration, influencing, negotiation and conflict mediation – across a broad range of levels in the organization
Problem-solver with the ability to translate qualitative and quantitative information into actionable recommendations
Required Education
Bachelor Degree
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