Seeking a leader who can build strong relationships with clients, internal and external, in order to better understand and proactively respond to their needs, promote CGI full services and help clients meet their strategic and tactical goals.
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While overseeing delivery activities, working with delivery groups, to ensure solutions both deliver on-time and on-budget as well as deliver on business value and ensure that teams drive innovation and foster collaboration between client and CGI teams.
The candidate will develop a team, aligned with account and services growth, to evolve CGI's business within the account or service industry with the expectation to meet or exceed bookings, revenue and profit targets for the account / organization. Lastly, will be accountable for managing the contract and establish initial baseline (scope, financials, schedule) and maintain alignment across all stakeholders.
Your future duties and responsibilities:
Client Focused (Internal and External):
•Establish credibility and trust across key decision makers and influencers within client organizations.
•Be recognized as the client and industry expert through a clear understanding of industry best practices, and how CGI solutions support and accelerate the achievement of clients’ business goals.
•Assess and respond to gaps between current projects, customer needs, and industry trends/competitive offerings.
•Propose and implement program modifications or enhancements based on performance analysis and client input.
•Prepare and deliver Quarterly Program Reviews. Conduct internal and client governance meetings with key stakeholders.
•Act as the Management Level escalation point-of-contact to ensure appropriate handling and communication of program concerns and risks.
•Identify and monitor “at risk” projects and programs that could jeopardize current or future opportunities.
Internally Focused:
•Identify new revenue opportunities and partner with Business Development and Delivery groups to develop strategy to drive the opportunities.
•Develop and drive client business plans that include all aspects of account management including revenue, revenue growth, client satisfaction, key players, challenges, risks, and opportunities.
•Actively participate with Industry Account Teams in internal discussions regarding new revenue opportunities and contract renewal process to ensure expectations are clearly understood and defined appropriately in terms of CGI’s ability to meet client expectations.
•Identify and obtain cross-department resources to successfully implement new client initiatives, program enhancements and service offerings.
•Thrives in an entrepreneurial, flexible, results-oriented, performance based environment.
•Resource management - attract and retain internal talent pool by fostering career development.
Required qualifications to be successful in this role:
Qualifications:
•10+ years of enterprise account management experience; including delivery and contract, and global delivery management.
•Demonstrated success at collaborating, building consensus, and driving multiple projects to completion within cross-functional areas.
•Expertise in management consulting or professional services offerings and go-to-market strategy.
•Ability to develop and build strong productive working relationships with clients and internal stakeholders; negotiating scope and feature requirements with business stakeholders.
•Ability to lead and participate in executive level business and technology discussions.
•Excellent communication, interpersonal, and organizational skills; strong problem solving and presentation skills.
•Experience familiarity with the systems development lifecycle, methodologies, estimating, and architecture will be useful for this role.
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