The Director of Client Services works in a team responsible for identifying new opportunities and achieving sales and revenue targets for network performance and customer experience solutions. In addition to these targets, the Director is charged with building strong, long-term relationships with our clients. This role will work with multiple functional groups within our clients including marketing, engineering and advertising.
Watch: Career Advice
Responsibilities:
Develop comprehensive and achievable sales plans; grow revenue through increased reach and penetration within client organizations, sales of new and incremental products
Proactively identify, qualify, propose and close large, complex deals
Own the relationship with key executive buyers and multiple Director/VP level individuals within client organizations
Lead all aspects of client services activities including training and supporting the Consumer Experience product line
Demonstrate deep understanding of all Nielsen Telecom Practice Group products; discover/qualify new product development/integration opportunities
Lead C-level custom analysis that drives improved decisions and client performance from Nielsen's data; serve as an internal though leader around business applications of 'Consumer Experience' data
Work effectively with internal teams (i.e Engineering, Operations, Product Leadership, Client Service teams) to deliver high quality products
Evaluate and understand the impacts of network performance on a client's overall business performance
Clearly communicates and manages expectations relating to assigned projects
Negotiates reasonable timelines for projects/client requests and/or realignment of priority tradeoffs as new projects come in
Analyze product data at various stages in the development and production cycle to ensure business requirements are met
Serve as a trusted partner and product matter expert to clients
QUALIFICATIONS
Minimum BS or BA, 10+ years of work experience in the wireless telecom industry
A passion for using data to solve business problems
Practical work experience supporting mobile operators or experience within carrier organizations or relevant industry role
Ability to match Client business issues to appropriate Nielsen products/solutions
Detailed understanding wireless voice and data technologies such as LTE, VoLTE, GSM, CDMA
Experience with data analytics, mapping and/or engineering software – E.G – MapInfo, Tableau, Excel etc.
Strong consulting skills in structuring, developing, and delivering executive level client presentations
Work well in an entrepreneurial environment with other highly driven colleagues and possesses a hands-on, roll-up-your-sleeves work ethic
Strong analytical skills and comfort in solving problems that require complex technical or quantitative analysis
Extremely high level of attention to detail
Excellent verbal and written communication skills, including the ability to communicate across the business and technology organizations and present information to clients
Demonstrated ability to work in a fast-paced and multi-tasking environment
Ability to coordinate client service team efforts with other internal stakeholders
Experience applying marketing research to business decision-making a plus
Willingness to travel up to 25-50% of the time
Send To A Friend
Posts
