Online Operations’ mission is to continuously improve the health of our products while providing high quality support to our customers. Those who join our teams are passionate about solving complex business problems at scale. We need influencers who can partner effectively with our cross functional stakeholders to help lead large contractor teams driving high touch support for Facebook users.
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Responsibilities
Act as point of contact for team to resolve complex issues, offer confident recommendations to users and peers
Accountable for work output of entire team, ensure consistency across team
Drive initiatives for user adoption, trust building and delivering amazing experiences
Provide constant feedback to peers, management and cross-functional partners
Interview potential team members, participate in broader recruiting efforts
Drive creative problem-solving solutions, design and lead training sessions for the team
Ensure strong team culture, lead and design culture-related activities
Lead training and be an expert on your team
Quality check team members’ work product and run training sessions to ensure consistent quality for all team members across all shifts
Understand team needs and communicate to broader team to drive initiatives to optimize team initiatives
Ability to distill complex issues and feedback into meaningful directive communications
Requirements
4+ years of related experience working in online operations, hospitality, project management, consulting or administrative functions
Flexibility in working hours
Outstanding communication skills
Ability to multitask and work under pressure
Enjoys working independently, has an optimistic attitude, amazing organizational skills
Results-oriented, and has an analytical mindset
Proven leadership abilities and passion for project management
Tech savvy, proficient in using service apps, and thrives on using technology to solve problems
Previous tech experience a plus
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