Amazon Media Group is seeking a Director or Account Management in North America for our Display Advertising program. The vision for our Account Management team is to be the most trusted advertising partner in the industry, by leveraging strategic and consultative digital expertise to deliver the best return on investment for our customers. As a primary contact with our top strategic accounts throughout pre-sales and post-sales, our AMs plays an integral role in defining the Advertiser’s experience and overall satisfaction when working with Amazon Media Group. Our AM team partners closely with account executives, campaign managers, and designers during media planning, campaign execution, and delivery of end-of-campaign results. Our AMs also partner with our retail teams to deliver quarterly business reviews with our top accounts in order to maximize their learning and success with Amazon.
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Specific responsibilities include: Develop and execute service strategies tailored to client needs, team development, and revenue objectives; obtain ongoing client and partner feedback to assess performance against organizational objectives; engage with Amazon Media Group’s executive leadership team and product/platform leadership to represent business results and advocate for customer needs; hire and develop a world-class management team and world-class account managers; conduct resource management and fiscal year capacity planning; understand the Amazon Media Group product suite, tools, and campaign management workflow and how our broader Customer Success Team integrates with each; develop and implement account management best practices to drive consistently strong ROI and to scale for anticipated growth.
Focus and Deliverables for first 12 months:
Execute current fiscal year strategic priorities for the account management org which include campaign performance objectives, advertiser engagement objectives, and account manager learning objectives
Define and deploy the senior account manager role which caters to our top strategic accounts, focusing on brand-level media and retail success.
Forge effective relationships with sales and product leadership and peer leaders in the Customer Success Team and achieve alignment on joint priorities
Develop future plans beyond 2016 which incorporate sales growth objectives and product roadmaps, including staffing, structure, processes, tools, and incentives for our service teams.
Basic Qualifications
A bachelor's degree
5 to 10 years experience managing Managers
Minimum of 10 years managing people and or organizations
Experience leading large organizations of Account Managers, Customer Service, Account Executive or like titles
Preferred Qualifications
MBA or advanced degree
Experience in the digital advertising industry
Strong analytical and quantitative skills as well as experience applying those skills in the advertising domain is highly desired.
This leader will be a strategic thinker and strong operator. Quantitative and curious, he or she will likely have built their career in business management. He or she will thrive on working in close partnership with their own leadership team members to drive this business autonomously. He or she will likely have strong professional experience in digital advertising, developing customer experiences using rigorous testing methodologies and thorough analysis of data. This leader will also have a demonstrated track record of achievement and will be known for being obsessively passionate about providing the very best customer experience for consumers and advertisers.
Professional traits that are not unique to this position, but necessary for Amazon leaders:
Exhibits excellent judgment
Hires and develops great people.
Has relentlessly high standards
Thinks strategically, but stays on top of tactical execution
Expects and requires innovation of her/his team
Results oriented
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