Partner Technical Consultants for the Developer community are passionate about technology and helping others. They must be highly observant and skilled in detection in order to identify and resolve issues. This requires empathy, outstanding logic skills, excellent communication skills, the ability to think differently than the crowd, and a genuine desire to help people do their best.
SOFT SKILLS
•Leadership - handle technically challenging situations
•Strong communications skills - Excellent spoken and written English communication skills
•Effective, polished interaction in virtual delivery in 1:1 engagements or 1:Many presentations
•Superior problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems and develop solutions
•Outstanding partnering capabilities and ability to work well in a highly collaborative team environment
•Ability to drive product/service improvements in core technical focus area
•Logical and Critical thinking, and demonstrated success in dealing with ambiguity and problem definition under continual deadline constraints
•Passion for technology and customer support
•Understanding of cloud vs. on premise computing
Required Technical Skills
•Deep knowledge of and experience with programming in C/C++
•Strong app developer skills (using latest version of Visual Studio).
•Deep knowledge of the latest .Net and WinRT Frameworks
•Write sample code in C# or other languages (eg Javascript).
•Experience with managed code debugging (eg windbg)
•Thorough troubleshooting, debugging, and problem solving skills
•Additional skills in these areas is preferred
•Windows Phone development experience
•Web Development experience (eg MVC, ASPX Web Forms, etc)
•XAML Experience
•Javascript, jQuery, WinJS, JS debugging
•Unity (game development)
•Azure management and development
•WCF and other middle-tier development and debugging
•IIS, SharePoint, and general developer skills.
•Previous support or consulting experience
Roles and Responsibilities
•Work with a broad range of partners from small development shops and independent software vendors (ISVs) to Fortune 500 companies.
•Provide accurate information, and help resolve the most technically challenging, critical and highest impact problems for developers regarding their Microsoft systems software.
•Analyze the most difficult programming problems and develop highly specific solutions to meet developer needs.
•Communicate with developer customers through a number of channels including telephone, email, public and private forums, and the Internet.
•Participate in “triage” meetings to share knowledge with other engineers and develop efficient solutions.
•Identify and report both software bugs and suggestions.
•Act as a liaison to internal development organizations, representing the voice of the partner and advocating for product improvements to alleviate customer pain.
Education / Experience
•The ideal candidate will have a BS or MS Degree in computer science, or the equivalent in work experience including at least 3 years of developer consulting including experience in a customer-facing or technical support role
Core Priority Critical Indicators of Success
•Technical Lead for Windows App Consults in the region/area assigned Mentor App Partner Technical Consultants on new technologies.
•Be an ambassador for the program with DX field and build awareness of the program in the region
•Build new content and be the primary contact for incoming requests.
•Deliver the App Consult remote training sessions and provide assistance to developers while achieving CPE targets.
•Be up to speed with new App Consult training and provide assistance to team members.
•Establish a regular ROB with DX field and CSS Partner Services around App Consult program.
•Establish a pipeline of services.
•Develop new IP content and review the existent services to enable high-quality and relevant service delivery.
•Collect feedback and proactively contribute to continuous help improve the App Consult program and framework.Skill Profiles Needed
SOFT SKILLS
•Leadership - handle technically challenging situations
•Strong communications skills - Excellent spoken and written English communication skills
•Effective, polished interaction in virtual delivery in 1:1 engagements or 1:Many presentations
•Superior problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems and develop solutions
•Outstanding partnering capabilities and ability to work well in a highly collaborative team environment
•Ability to drive product/service improvements in core technical focus area
•Logical and Critical thinking, and demonstrated success in dealing with ambiguity and problem definition under continual deadline constraints
•Passion for technology and customer support
•Understanding of cloud vs. on premise computing
Required Technical Skills
•Deep knowledge of and experience with programming in C/C++
•Strong app developer skills (using latest version of Visual Studio).
•Deep knowledge of the latest .Net and WinRT Frameworks
•Write sample code in C# or other languages (eg Javascript).
•Experience with managed code debugging (eg windbg)
•Thorough troubleshooting, debugging, and problem solving skills
•Additional skills in these areas is preferred
•Windows Phone development experience
•Web Development experience (eg MVC, ASPX Web Forms, etc)
•XAML Experience
•Javascript, jQuery, WinJS, JS debugging
•Unity (game development)
•Azure management and development
•WCF and other middle-tier development and debugging
•IIS, SharePoint, and general developer skills.
•Previous support or consulting experience
Roles and Responsibilities
•Work with a broad range of partners from small development shops and independent software vendors (ISVs) to Fortune 500 companies.
•Provide accurate information, and help resolve the most technically challenging, critical and highest impact problems for developers regarding their Microsoft systems software.
•Analyze the most difficult programming problems and develop highly specific solutions to meet developer needs.
•Communicate with developer customers through a number of channels including telephone, email, public and private forums, and the Internet.
•Participate in “triage” meetings to share knowledge with other engineers and develop efficient solutions.
•Identify and report both software bugs and suggestions.
•Act as a liaison to internal development organizations, representing the voice of the partner and advocating for product improvements to alleviate customer pain.
Education / Experience
•The ideal candidate will have a BS or MS Degree in computer science, or the equivalent in work experience including at least 3 years of developer consulting including experience in a customer-facing or technical support role
Core Priority Critical Indicators of Success
•Technical Lead for Windows App Consults in the region/area assigned Mentor App Partner Technical Consultants on new technologies.
•Be an ambassador for the program with DX field and build awareness of the program in the region
•Build new content and be the primary contact for incoming requests.
•Deliver the App Consult remote training sessions and provide assistance to developers while achieving CPE targets.
•Be up to speed with new App Consult training and provide assistance to team members.
•Establish a regular ROB with DX field and CSS Partner Services around App Consult program.
•Establish a pipeline of services.
•Develop new IP content and review the existent services to enable high-quality and relevant service delivery.
•Collect feedback and proactively contribute to continuous help improve the App Consult program and framework.
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