Responsible for managing and coordinating team activities that relate to increasing and maintaining the revenue base. Will oversee day-to-day activities, Licensing Representatives, and Senior Licensing Representatives to ensure productivity levels are maintained and exceeded.
Essential Functions: which may be representative but not all inclusive of those commonly associated with this position.
Oversee day-to-day team activities Licensing Representatives, and Senior Licensing Representatives.
Oversee staff telephonic presentations and monitor communications, product knowledge and sales techniques.
Intervene and handle difficult calls on an as needed basis.
Conduct performance reviews to evaluate productivity and improve workflow.
Monitor and analyze inquiry and complaint trends, market trends; recommend responses.
Develop and coordinate team meetings and training activities.
Schedule and manage staff and work flow.
Ensure productivity levels are maintained or exceeded.
Recognize outstanding performance and recommend opportunities for growth.
Assist with administering career development plans.
Coaches and develops Licensing Representatives, and Senior Licensing Representatives through coaching and 1:1’s.
Collaborates, provides feedback and support for department processes, culture and areas of opportunity; (i.e system feedback, processes change recommendations, participation in activities and meetings etc.)
Provide feedback and information to training in order to develop and refine scripts and training.
Supervisory Responsibilities
Directly supervises departmental employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
POSITION QUALIFICATION REQUIREMENTS
Education: Bachelor’s Degree or equivalent required.
Experience: Minimum 3 - 5 years sales management experience preferred. Sales, negotiation and/or collections experience required.
Skills and Abilities: which may be representative but not all inclusive of those commonly associated with this position.
Strong interpersonal skills.
Management/coaching abilities.
Good communication skills, both written and oral.
Proficient in Microsoft Office.
Knowledge of licensing products and licensing process.
Good time management and organizational skills.
Knowledge of BMI General Licensing.
Selling, negotiating and collection skills.
Sales management experience required.
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