This senior role has responsibility for leading the execution of BIG Customer & Commercial large portfolio across the North America. Leading a high performing functional team, this leader will be accountable for transforming business opportunities into comprehensive integrated solutions that would deliver differentiating front-office capabilities to CCR and CCNA business units including Sales, Commercial Leadership, Customer Care, Food Service, Minute Maid, etc…. Key areas of focus will include: complex/large scale program management, client relationship management, people management, financial management, and customer & commercial subject matter expertise.
Partner strategically with the IT Account Management & Deployment counterparts, and as needed with the senior business leaders, across CCR and CCNA to guide technology direction and balance challenging trade-offs between prioritizes, short/long term technology roadmap, and holistic value across the portfolio.
Set vision and strategy for the leveraged use of technology in the Customer & Commercial area to accelerate revenue growth and creating competitive advantage
Oversee Demand Control Processes, Resource Planning/Scheduling, Delivery Monitoring, ROI, and Strategy Refresh components of the Portfolio
Collaborate closely with the BIG International, CokeOne North America (CONA), and other organizations to understand strategic alignment opportunities across the Customer & Commercial roadmap, and when necessary act as a service provider for delivering capabilities to support the needs.
Implement continuous improvement of services delivery, software development life cycle process and activities through measurement and optimization
Drive innovation and maintain influential knowledge of industry trends in strategic areas of importance
Work closely with the BIG North America Managed Service Delivery Partner(s) through all aspects of solution delivery and enforcing BIG IT’s governance and controls framework
Serve as a Coach and Mentor within the organization and provide career coaching and direction for direct reports.
Job Description
KEY RESULTS
World Class Program & Project Execution: ability to manage the delivery of multiple complex and large scale solution development initiatives (>$5 MM) across different functional/technical areas.
Client partner satisfaction
Effective Operating Organization & Talent Development
Efficient Delivery of Services (Agile, Quality, Low cost)
Efficient and Effective Solution Delivery Process
Effective Demand Planning
Effective Vendor Management
Effective Financial Management
Promote Continuous Improvement and Innovation
Education
B.S. or B.A. in Management Information Systems or related business process area
Masters preferred
10+ years of experience in IT architecture and technical design, preferably in the Customer and Commercial area. Minimum of 7 years of increasing managerial responsibility. Experience in Mobile Technologies, Web Development, Enterprise Solution Needs, Enterprise Architecture, Service Oriented Architecture, and Innovative Solutions.
Experience in setting technical direction. A recognized expert in technology implementation, planning and complex system integration, with experience in communicating strategy to business and industry. A track record of delivering strategic solutions in the areas of Customer & Commercial.
Specialized Technical Skills
SalesForce, Web/Cloud Solutions, Mobile Solutions functional experience
Coaching (Motivating, Provide Feedback, Develop Others); Attention to Detail; Delegating; Entrepreneurial (Risk Oriented, Competitive); Perceptive; Analytical Thinking (Strategic Thinking, Thinking Systematically, Problem Solving); Leadership (Visioning, Commitment, Decisive, Persuading, Influencing); Creative Thinking; Negotiating; Customer Focused; Teamwork; Change Management; Communication Skills (Listening, Speaking, Writing, Inquiring); Project Management; Presentation Skills (Presenting); Process Management
Enterprise Integration, Service Oriented Architecture, Business to Business Communications, Mobile Technologies, Cloud Computing, and Innovative Solutions.
Leadership Behaviors
DRIVE INNOVATION: Generate new or unique solutions and embrace new ideas that help sustain our business (encompassing everything from continuous improvement to new product and package innovation).
COLLABORATE WITH SYSTEM, CUSTOMERS, AND OTHER STAKEHOLDERS: Develop and leverage relationships with stakeholders to appropriately stretch and impact the System (Company and Bottler).
ACT LIKE AN OWNER: Deliver results, creating value for our brands, our System, our customers and key stakeholders.
INSPIRE OTHERS: Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible.
DEVELOP SELF AND OTHERS: Develop self and support others’ development to achieve full potential.
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