As the leader of a new North America Nike.com Operations team, you will be a key leader of the cross functional team that will bring an entirely new service innovation to Nike members. You will develop the best in class operational model and help build the future roadmap as Nike scales this innovation across the globe.
The role will serve as a key enabler for the aggressive growth in digital commerce, as Nike builds a new capability that creates a new way to connect Nike and members. We are looking for someone special who has an entrepreneurial mindset to build the foundation of this new innovation, and business acumen to leverage it to drive growth for Nike.
You will spearhead the offense for not only executing on a day-to-day basis, but also defining and socializing the roadmap for continuous evolution of operational processes. You will act in a leadership role in developing benchmarks of process effectiveness. You will serve as an evangelist for the power of process design and optimization to key stakeholders and digital leadership, illustrating proven successes to open doors on future opportunities. You will partner with teams across business and technology to drive an operationally-centered mindset, as a mechanism for delivering a premium digital experience to Nike’s consumer.
The role requires a leader with strong, hands-on industry experience running and evolving operations or large scale digital programs on behalf of a multi-channel retailer. Proven experience driving process excellence throughout organizations is highly valued, with the ability to influence across teams and colleagues that span multiple functions and lines of reporting. In other words, you are a master of finding and eliminating waste in operational processes, while maintaining a prioritization roadmap with a keen focus on the value of end-to-end consumer experience.
Requirements For This Position Include
Bachelor’s degree in Business, Finance, Marketing or equivalent preferred or an additional 2 years of experience in lieu of degree
Between 8-10 years professional experience and a minimum of 5 years of direct-to-consumer retail e-commerce experience required.
Previous leadership experience within an operational or business process organization required.
Proven ability to handle ambiguity in a fast-paced, constantly evolving work environment.
Track record working both independently and in a team environment to develop hypotheses and make recommendations – sometimes without all the facts - to a broad audience required.
Strong presentation skills, and excellent written and verbal communication skills, including development and delivery of presentations to senior level management required.
Proven ability to lead organizational change and deliver complex projects within an organization.
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