Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
The T&P Program Delivery Lead is responsible for defining program schedules by facilitating cross-functional teams such as Business Unit(s), Product Development, Software Engineering, QA, Customer Care, ePMO and Operations as well as the Field teams on all items related to the successful development, test and launch of the assigned program.
The successful candidate will be able to work with cross-functional team members to identify tasks, build and manage program plans, identify, assign and commit functional resources to meet commitments, develop risk and communication plans, and coordinate with external vendors and organizations as required. This role will work with external groups, Comcast divisional and regional representatives, System technical personnel and deployment resources to coordinate the scheduling of deployments and subsequent updates of related technology. Close coordination with the appropriate Product & Business leads and the designated deployment leads will be required to ensure alignment between the technical, product and field teams on schedule commitments.
This position requires a strong program management background and ideal candidates will be experienced with agile development and deployment. A proven track record in delivery execution under aggressive schedule demands and competing priorities is a must as are strong communication, collaboration and leadership skills. Product management, cable industry and business analytics experience are a plus.
Key Responsibilities
Function as a Program Delivery Lead for T&P Programs as assigned to include development & test phases as well as facilitation of trials and deployment planning.
Provide leadership to other resources as assigned and support all existing communication forums as needed as well as proactively suggest & implement new forums as appropriate.
Provide program management leadership and expertise. Serve as the source of truth on GA commitments and ensure all parties are on the same page regarding objectives and definition of success.
Manage the program and team through the deliverables associated with the program by establishing milestones and monitoring adherence to plans and schedules by holding leads accountable as appropriate.
Identify project risks and mitigation plans as appropriate and drive mitigation solutions to completion.
Communicate with key stakeholders including development teams, operations and product as required.
Presence and communicationstrengths to provideregular program status updates to EVP and CXO level senior leadership team
Requirements
Minimum of 8 years of program management experience, including leading cross-functional organizations in a complex, technical environment
5+ years of related industry experience preferred
Understanding of and experience with the full hardware & software development lifecycles, including functional and technical specifications, implementation, QA processes, deployment and maintenance.
Experience with release management in an Agile environment.
Strong technical program management experience with a focus on Agile development methodology a plus.
Excellent verbal and written communication skills.
Excellent meeting facilitation, planning and management skills required
Excellent organizational and time management skills.
Keen attention to detail and high level of commitment.
Proven track record of collaboration with product owners
People management experience a plus.
Excellent MS Project, Excel, Word, and PowerPoint skills
Technical aptitude and ability to communicate with technical teams is a plus.
This position will be located at Comcast's offices in Philadelphia, PA.
Job Summary
Responsible for being a thought leader with a mastery of program
management skills. Follows the organization's strategic plan and leads
the most enterprise-wide, strategic programs affecting multiple
organizations and impacting the business over multiple years. Delivers
outcomes, longer-term improvements, and benefits in support of the
organization goals. Leads and guides junior members of the team.
Core Responsibilities
Understands the scope of programs as defined by the business
requirements and budget process. Participates in key planning
milestones.
Identifies, confirms, and obtains participation from required
cross-functional teams. Ensures team clearly understands roles and
responsibilities for the duration of the program.
Creates and builds program plans. Facilitates and drives the core team
to identify and schedule all the work for end-to-end deployment
required to fulfill program scope. Performs management of upstream and
downstream dependencies.
Identifies goals and successes criteria, drives the development and
implementation of key goals, objectives, and successes criteria for the
program with key stakeholders and core team. Raises conflicts and
resolves with the appropriate level of management engagement to build
consensus. Obtains and assigns resources to the program plan.
Determines the cost and budget; performs resource forecasting.
Analyzes areas of risk to avoid risky activities by identifying and
managing critical paths and risk areas. Establishes contingency plans
and identifies trigger events and assumes responsibility for initiation
corrective actions.
Identifies and helps the team make program tradeoffs to balance scope,
time, and costs. Ensures proper documentation.
Tracks and manages the program schedule and upstream and downstream
dependencies. Analyzes the actual performance against the plan and makes
adjustments consistent with plan objectives. Drives action item
resolution and track completion. Ensures program milestones are
accomplished and ensures overall committed timelines are met. Documents
all major plan changes in scope, approach, and date delivery.
Communicates updates on major milestomes and keeps all stakeholders
informed of progress and issues. Identifies and manages proposed changes
to program parameters and works with Enterprise Program Management and
Program Managers to ensure appropriate processes and communciations are
followed.
Monitors and ensures quality of program deliverables. Leads core team
and key field resources to develop and monitor deployment schedule,
strategies, and tools to support the implementation of programs in the
field through trials and controlled customer deployments.
Consistent exercise of independent judgment and discretion in matters
of significance.
Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
Job Specification
Bachelors Degree or Equivalent
Business, Engineering
Generally requires 11+ years related experience
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